insights Archive - Bridgeforce

LATEST INSIGHTS

Blogs 2025 Collections Mandate: Rethink, Rebuild and Accelerate

Case Studies Industry Leaders Seek Competitive Edge with Bridgeforce Collections Assessments

Blogs Third Party Vendor Management Compliance Guide [6 Best Practices]

Blogs Unlocking New Opportunities with Alternative Credit Data

Blogs A Risk Management Framework for Consumer Reporting: Optimize Operational Efficiencies and Strengthen Compliance

Blogs 2025 FCRA Requirements Checklist for Credit Data Furnishers & Lenders

Events Calendar of Events 2025

Blogs 3 Key Principles for a Successful Business Modernization Strategy

Blogs Debt Collection Industry Trends 2025: What’s Reshaping Strategies

Blogs Compliance Management for Lenders: The Essentials for Success

Blogs Getting Better, Faster with Speech Analytics in Collections

Blogs How to Prepare Your Compliance Management System for CFPB Supervision

Blogs Preparing for Upcoming Regulatory Exams

Blogs Consumer Data Furnishing Errors: 5 Reasons They Persist and How to Avoid Them

Case Studies Mastering Collections Negotiation: How One Lender Transformed its Repayment Success

Case Studies Super-Regional Bank Modernizes Collections Dialer to Transform Customer Service

Blogs Identity Fraud Detection and Prevention in Your Credit Reporting Disputes Process

Blogs How to Prepare Debt Collection Operations for Rising Delinquency Rates

Case Studies Proven Collections Call Model Training Increases Agent Performance

Case Studies Bank Improves FDIC Compliance Management and Doubles Quality Control

Blogs Data Furnishing 101: Demystifying Credit Scores & Achieving Accurate Reporting

Blogs What to Know Before Making Operational Changes

Blogs Ensure Technology Implementation Success with Your Vendor

Blogs Technology Modernization: Keys to Finding a Best-Fit Partner

Blogs Debt Collections Operations: Best Practices

Blogs Collections in 2025 – A Global View

Blogs The Case for Centralized Credit Furnishing

Blogs 6 Pillars of a Customer-Centric Debt Collection Strategy

Blogs Financial Literacy – 9 Life Events that Cause Financial Insecurity

Blogs Navigating SCRA Requirements for Lenders: 6 Tips for Compliance

Press Releases Center of Excellence Program Ensures Servicemember Care and SCRA Compliance

Blogs Vendor Risk Management: A Comprehensive Guide

Blogs Impact of Florida’s Free Financial Education Mandate on Lenders

Blogs Bridgeforce: Insights for Compliant Policies and Procedures Management

Publications Adapting SCRA for the DOJ

Blogs Financial Literacy: A Business Case That Empowers Customers and Your Institution

Blogs Education and Hardship Solutions for Customers in Financial Distress

Press Releases Bridgeforce Advisory Suite Ensures Quick FCRA, Metro 2^® Compliance

Press Releases Bridgeforce and Provana Forge Strategic Alliance

Blogs Sustainable Banking: Operational Strategies to Meet Gen Z Expectations

Webinars PODCAST: Navigating FCRA and Debt Collection [Hosted by Troutman Pepper]

Blogs 4 Steps to Develop an Operational Risk Management Framework

Blogs 3 Critical Elements Needed to Modernize Your Lending Platform

Blogs How to Create Efficient Desktop Procedures that Boost Risk Protection

Blogs Staying Compliant with BNPL Regulation: 5 Essential Steps

Blogs Keys to Create a Clear Change Management Communication Strategy

Blogs How to Improve Your Loss Recovery Strategy with Debt Collection Analytics

Blogs Business Modernization: CEO Shares Bridgeforce’s Successful Approach

Blogs Key Elements for a Successful Loan Repayment Program

Blogs Curbing Collections Complaints: Simple Fixes to Reduce Customer Dissatisfaction

Blogs Cost Management in Banking: How to Master the Margins

Blogs Debt Collection Industry Trends and Insights 2024

Blogs Compliance Risk Assessment Guide (7 Steps for Success)

Blogs Data Furnisher Strategies for Accuracy and Integrity

Blogs How to Prepare for a CFPB Exam Effectively

Blogs Consumer Reporting & Disputes Resources

Blogs Prepare for Simplified Bankruptcy Reporting Guidance in 3 Steps

Blogs 5 Critical BPO Risks and How to Mitigate Them [+10 Bonus Tips for Success]

Case Studies Fintech Hires Bridgeforce for Annual Compliance Management System Assessment

Blogs 7 Steps to Establish a Digital Culture in Your Operations

Blogs How to Approach Regulatory Remediation Efficiently

Blogs Workplace Mental Health and Wellbeing Strategies for a Healthier Team

Blogs Pressure-Test Your Complaint Management Program

Blogs Navigating 2024 Auto Finance Rules: Key CFPB Focus Areas

Blogs Operational Controls: 4 Ways to Go from ‘Quantity’ to ‘Quality’

Blogs AI Chatbots in Banking: 5 Tips to Monitor Effectiveness

Blogs Building a Business Plan for Debt Sales

Blogs Agile Compliance Management: A Guide for Lenders

Case Studies Elevating ESG in Banking: A Journey to Spearhead Climate Risk Management

Case Studies Residential Leasing Agency Boosts Collection Rates by 50% in Weeks

Case Studies Unlocking Future-Ready Digital Collections: A Strategic Journey with Bridgeforce

Case Studies Building Financial Stability: Bridgeforce’s Strategic Playbook for Credit Counseling Amidst Crisis

Blogs 5 Elements That Make an Efficient Disputes Management Framework

Blogs How to Mitigate Change Management Risk in Your Financial Organization

Case Studies Building a New Future for Mortgage Servicing with a Top 10 Lender

Case Studies Optimizing Credit Dispute Management to Enhance Accuracy: A Success Story

Blogs Unlock the Power of Company Culture for Retention and Enhanced Recruiting

Blogs Enhancing Empathy in Collection Agent Training

Case Studies Bank Updates Fraud Defense Strategy Under Tight Time Constraints

Case Studies Elevating Collections Quality Through Call Listening

Press Releases Bridgeforce Unveils Solution to Streamline Debt Collections & Cut Costs

Blogs For Effective Digital Debt Collection, Channel Your Inner Digital Marketer

Blogs Spotlight: Collections Vendor Management and Customer Experience

Case Studies Credit Union Gets Regulator-Ready with a Compliance Management System Assessment

Case Studies Collections Training Helps Company Reach their Dollars Collected Target

Case Studies A Bank’s “Priceless” Journey of Metro 2® Compliance

Blogs Fortify Your Banking Risk Controls for Regulatory Compliance

Blogs How to Push Beyond the “Default” Banking Customer Experience

Case Studies UK Bank Boosts Approvals & Lowers Costs with Customer Journey

Blogs Collections Customer Service: Building Loyalty for Repayment Success

Case Studies Streamlined Point of Sale Due Diligence Earns Lender Charter Bank Approval

Infographics How Advanced Lending Insights can Drive Treatment Decisions

Case Studies Revamping Commercial Lending: One Bank’s $1M Success Story

Case Studies Due Diligence Helps Company Purchase Mortgage Portfolios Despite Economic Uncertainty

Blogs Online Debt Collections Strategy

Blogs Balancing Empathy and Tact in Collections Calls

Webinars Build a Furnishing and Disputes COE for Efficiency, Compliance and Happy Customers [WEBINAR]

Blogs Consumer Furnishing and Disputes Collection

Case Studies Top-30 Bank is Confident in New Consumer Reporting Disputes Practices

Webinars Create a Best-in-Class Credit Furnishing and Disputes Oversight Program [WEBINAR]

Publications Improve Credit Reporting Accuracy & Efficiency

Blogs Centralized Credit Furnishing and Disputes: A Better Approach to Regulatory Challenges

Videos Bridgeforce: Our Story

Events Webinar Series: Build a Best-in-Class Oversight Program for Credit Furnishing and Disputes

Blogs Hidden Costs of Change Management (and how to avoid them)

Blogs 2023 Consumer Lending Industry will Focus on Customer Needs

Blogs Tune Your Banking Fraud Center of Excellence for Efficiency and Customer Assurance

Blogs Keep Pace with Change: Proactive Risk Management for Banks

Blogs How to Lead in Times of Transformation

Blogs Why You Should Address Weakness in Your Credit Dispute Management

Blogs Who Needs an Office? 3 Steps to Successful Consolidation

Blogs 5 Attributes to Look for in Your Change Management Partner

Blogs 30 Tactics to Improve Business Performance

Blogs CFPB Debt Collection Compliance Guide

Blogs Remember 3 Elements for Successful Change

Blogs Avoid 10 Blind Spots in Digital Technology Implementations

Blogs 6 Tips to Get Credit Reporting and Disputes Processes Ready for Regulatory Review

Blogs Credit Union Readiness for the CFPB Dance

Blogs BNPL Statistics Show an Evolving Market with Regulatory Potential

Blogs Fraud Tech Health Check

Blogs Sustainable Call Center Performance: Proven 4 Step Approach

Blogs Develop an Adaptive Call Model for High Performance Call Centers

Blogs Spotlight: Techniques to Prepare Collections Operations

Blogs Achieve High Performance with Call Center Training

Blogs Implementing Effective Call Center Coaching Techniques

Blogs How to Reward Success to Sustain Call Center Agent Performance

Blogs Identity Theft & 5 Tips for Improvement

Blogs Modular Debt Collection Technology Explained

Blogs Overcome 3 Data Validation Challenges for Accurate Credit Reporting

Blogs Take Steps Today to Manage Dispute Volume Tomorrow

Blogs Spotlight: Techniques for Credit Reporting & Disputes

Videos How to Succeed in the Current State of Change Management

Videos Buy Now, Pay Later: FOMO vs. Doing it Right

Videos Reducing Manual Handoffs in Credit Reporting Disputes

Blogs How Accurate is Your Metro 2^® Furnishing? (Do you even know?)

Publications Behavioral Interview Guide

Videos Credit Union Digitalization

Publications Process Management Rules & Tools Guide

Blogs Digital Transformation in Credit Unions

Blogs Where Proficiency Meets Efficiency: Credit Bureau Disputes Case Management Systems

Blogs Elevate Collections Customer Experience: Call Center Empathy Techniques

Blogs BNPL: Primed for Growth

Blogs Boost Disputes Management Efficiency with Three Steps

Videos Your Action Plan for Credit Reporting & Disputes Management

Case Studies Global Bank Uses Empathy to Boost Customer Care in Collections

Blogs Change Management: How do you know when it isn’t working?

Case Studies Enhancements Reduce Bank’s Fraud Disputes Backlog by 80%

Blogs Hybrid Workforce: Maintaining Culture and Engagement with the Virtual Team

Infographics Upgrading Collections Tech: 9 Mistakes to Avoid

Infographics Upgrading Collections Tech: 9 Steps to the Right Solution

Infographics The Positive Disruption of Banktech

Infographics Using Mobile Banking to Boost Debt Collections

Infographics Define Your Target Operating Model

Infographics Reverse the Trend of Rising Dispute Volumes

Videos We’re Bridgeforce and We’re Different

Case Studies Enhancing a Bank’s International Operational Risk Management to Address Regulatory Findings

Case Studies Managing Vendor Selection Process to Accelerate Digital Collections Implementation

Webinars Vendor Selection 3-Part Webinar Series

Webinars Vendor Selection Part 1: Start Collections Tech Search the Right Way

Webinars Vendor Selection Part 2: Finding Your Fit When Selecting Collections Tech

Webinars Vendor Selection Part 3: Collections Tech Implementation 101

Blogs Revise the Customer Journey in Five Steps

Blogs Implementing Email and SMS for 7 in 7 Compliance

Publications Understanding SCRA and MLA Lookbacks

Webinars Everything You Need to Know About the 7 in 7 Rule

Publications 5 Ways to Improve Collections in Residential Leasing

Publications Achieve an Uplift of Over 40% in Dollars Collected

Webinars Collections Agent Training

Blogs How to Design an Effective Digital Collections Strategy

Case Studies Super-Regional Bank Partners with Bridgeforce for High-Risk Loan Portfolio Management

Webinars Being Prepared Pays Off: How to Manage for a Digital Future

Publications Understanding RegTech: The Future of Compliance

Webinars Advanced Digital Capabilities for Loss Mitigation

Videos Make the Cut Series: The Digital Imperative

Blogs Debt Collection Predictive Analytics: Key Strategies

Blogs Bogus Identities. Actual Crimes: Protect Your Customers Now

Press Releases New PCI-Certified Cloud Offering for DQS

Blogs Managing CRO Dispute Volumes

Blogs 5 Elements for Productive Bank Employee Training

Blogs Master Your Next Regulatory Lookback

Case Studies Preparing for CFPB Supervision with New Regulatory Policies and Procedures

Case Studies Preparing for CFPB Compliance: A Credit Union Success Story

Blogs Combat Banking Fraud in a Changing Disputes Landscape

Blogs Preparation Prevents Fraud in Digital Acquisition Channels