insights Archive - Bridgeforce

LATEST INSIGHTS

Blogs Spotlight: Collections Vendor Management and Customer Experience

Case Studies Credit Union Gets Regulator-Ready with a Compliance Management System Assessment

Case Studies Collections Training Helps Company Reach their Dollars Collected Target

Case Studies A Bank’s “Priceless” Journey of Metro 2® Reporting Compliance

Blogs How to Build a Customer-Centric Digital Debt Collections Strategy

Blogs How to Prepare Debt Collection Operations for Rising Delinquency Rates

Blogs 5 Steps for Effective Debt Collection Data Analysis

Blogs Spotlight: Strong Debt Collections Operations

Blogs Fortify Your Banking Risk Controls for Regulatory Compliance

Blogs How to Push Beyond the “Default” Banking Customer Experience

Case Studies UK Bank Boosts Approvals & Lowers Costs with Customer Journey

Blogs Boost Collections Success with a Positive Customer Experience in Collections

Case Studies Streamlined Point of Sale Due Diligence Earns Lender Charter Bank Approval

Infographics Transform Your Data Into Business Intel & Strategic Decisions

Case Studies Revamping Commercial Lending: One Bank’s $1M Success Story

Blogs Consumer Data Furnishing Errors: 5 Reasons They Persist and How to Avoid Them

Events Calendar of Events 2023

Case Studies Due Diligence Helps Company Purchase Mortgage Portfolios Despite Economic Uncertainty

Blogs Unlock the Power of Data: The Key to Successful Digital Debt Collection

Blogs Navigating Difficult Collections Conversations: Art or Science?

Webinars Build a Furnishing and Disputes COE for Efficiency, Compliance and Happy Customers [WEBINAR]

Blogs Consumer Furnishing and Disputes Collection

Case Studies Top-30 Bank is Confident in New Consumer Reporting Disputes Practices

Webinars Create a Best-in-Class Credit Furnishing and Disputes Oversight Program [WEBINAR]

Publications Improve Credit Reporting Accuracy & Efficiency

Blogs Centralized Credit Furnishing and Disputes: A Better Approach to Regulatory Challenges

Events Bridgeforce Presented at CBA LIVE 2023

Blogs The Complete Guide to Debt Sales in 2023

Blogs The Case for Centralized Credit Furnishing

Videos Bridgeforce: Our Story

Events Webinar Series: Build a Best-in-Class Oversight Program for Credit Furnishing and Disputes

Blogs Hidden Costs of Change Management (and how to avoid them)

Blogs 2023 Consumer Lending Industry will Focus on Customer Needs

Blogs Bold Predictions for Collections & Recovery in 2023

Blogs Venmo Scams & Other P2P Fraud: 7 Actions for Better Defense

Blogs 2023: The Honeymoon May Be Over. How Will Lenders Prevail?

Blogs Tune Your Banking Fraud Center of Excellence for Efficiency and Customer Assurance

Blogs Keep Pace with Change: Proactive Risk Management for Banks

Blogs 7 Steps to Establish a Digital Culture in Your Operations

Blogs How to Lead in Times of Transformation

Publications INSIGHTS: Most Valuable Posts of 2022

Blogs Spotlight: Get Ahead of Fraud and Stay There

Blogs Why You Should Address Weakness in Your Credit Dispute Management

Blogs Who Needs an Office? 3 Steps to Successful Consolidation

Blogs 5 Attributes to Look for in Your Change Management Partner

Blogs 30 Tactics to Improve Business Performance

Blogs Collections Reference Guide: A Refresher on the Debt Collection Rule

Blogs Remember 3 Elements for Successful Change

Blogs How to Prepare for Fraud Attacks on Black Friday & Cyber Monday

Blogs Use Operational Analytics to Quickly Detect Banking Fraud

Blogs Avoid 10 Blind Spots in Digital Technology Implementations

Blogs How to Manage Third-Party Vendors While Remaining Compliant

Blogs 6 Tips to Get Credit Reporting and Disputes Processes Ready for Regulatory Review

Blogs Credit Union Readiness for the CFPB Dance

Blogs BNPL Statistics Show an Evolving Market with Regulatory Potential

Blogs Fraud Tech Health Check

Blogs 4 Steps to Create a High-Performing Sustainable Program for Your Collections Call Center

Blogs Develop an Adaptive Call Model for High Performance Call Centers

Blogs Spotlight: Techniques to Prepare Collections Operations

Blogs Build Balanced Training for High Performance & Customer Satisfaction

Blogs Curbing Collections Complaints: Simple Fixes to Reduce Customer Dissatisfaction

Blogs Manage Performance With a Proven Feedback Cycle

Blogs How to Reward Success to Sustain Call Center Performance

Blogs Identity Theft & 5 Tips for Improvement

Blogs Disrupt and Transform: Modular Collections

Blogs Overcome 3 Data Validation Challenges for Accurate Credit Reporting

Blogs How to Create Proper Procedures that Reduce Operational and Compliance Risk

Blogs Take Steps Today to Manage Dispute Volume Tomorrow

Blogs Spotlight: Techniques for Credit Reporting & Disputes

Videos How to Succeed in the Current State of Change Management

Videos Buy Now, Pay Later: FOMO vs. Doing it Right

Videos How to Create Empathetic Collections Strategies

Videos Reducing Manual Handoffs in Credit Reporting Disputes

Publications Case Central^TM Dispute Management Overview

Blogs How Accurate is Your Metro 2^® Furnishing? (Do you even know?)

Blogs 5 Elements That Make an Efficient Disputes Management Framework

Publications Behavioral Interview Guide

Videos Credit Union Digitalization

Publications Process Management Rules & Tools Guide

Blogs Digital Transformation in Credit Unions

Blogs Where Proficiency Meets Efficiency: Credit Bureau Disputes Case Management Systems

Blogs CARES Act Regulatory Exams – Are You Ready?

Blogs Create an Empathetic Path to Cure in Collections

Blogs BNPL: Primed for Growth

Blogs What to Know Before Making Operational Changes

Blogs Boost Disputes Management Efficiency with Three Steps

Videos Your Action Plan for Credit Reporting & Disputes Management

Blogs 2022 Industry Pulse Highlights Customer Experience

Case Studies Global Bank Uses Empathy to Boost Customer Care in Collections

Blogs How’s Your Operational Risk Health?

Events CBA LIVE 2022

Publications Case Central™ Disputes Platform FAQs

Videos Looking at the Potential for BNPL and Cryptocurrency

Videos Which Regulatory Hot Buttons will Emerge in 2022?

Videos 2021 was Big for Collections Investments. So, What’s Next?

Videos Bridgeforce Reflections – 2021 and What’s Ahead

Blogs Change Management: How do you know when it isn’t working?

Case Studies Reduce Fraud Disputes Backlog of 25,000 Claims to Less than 5,000

Blogs Pressure-Test Your Complaints Management Program

Blogs Hybrid Workforce: Maintaining Culture and Engagement with the Virtual Team

Infographics Upgrading Collections Tech: 9 Mistakes to Avoid

Infographics Upgrading Collections Tech: 9 Steps to the Right Solution

Infographics The Positive Disruption of Banktech

Infographics Using Mobile Banking to Boost Debt Collections

Infographics Define Your Target Operating Model

Infographics Reverse the Trend of Rising Dispute Volumes

Videos We’re Bridgeforce and We’re Different

Case Studies Create and Launch Operating Model and Risk Management Enhancements to Address Regulatory Findings

Case Studies Increase Accuracy and Efficiency of Dispute Management and Data Furnishing

Case Studies Manage Vendor Selection Process to Accelerate Digital Collections Implementation

Case Studies Building a New Future for Mortgage Servicing with a Top 10 Lender

Webinars Vendor Selection 3-Part Webinar Series

Webinars Vendor Selection Part 1: Start Collections Tech Search the Right Way

Webinars Vendor Selection Part 2: Finding Your Fit When Selecting Collections Tech

Webinars Vendor Selection Part 3: Collections Tech Implementation 101

Blogs Revise the Customer Journey in Five Steps

Blogs 7 in 7 – Another Reason to Use Email and SMS as a 1st Party Collector

Publications Understanding SCRA and MLA Lookbacks

Webinars Everything You Need to Know About the 7 in 7 Rule

Publications 5 Ways to Improve Collections in Residential Leasing

Blogs SCRA: The DOJ Ups the Ante with New Mandates

Publications Achieve an Uplift of Over 40% in Dollars Collected

Webinars Collections Agent Training

Blogs Get a Collections Strategy That Actually Works

Case Studies Triage of Rapid Response Loss Mitigation During the 2008 Financial Crisis

Case Studies Bridgeforce Solves Challenge of Consumer Credit Counseling in Loss Mitigation Strategies

Case Studies Collections Enhancements to Boost Residential Leasing Agency Revenue

Webinars Being Prepared Pays Off: How to Manage for a Digital Future

Publications RegTech to Improve State of Control

Webinars Advanced Digital Capabilities for Loss Mitigation

Publications MVP of 2022: Change Management

Publications MVP of 2022: Collections & Loss Mitigation

Publications MVP of 2022: Credit Reporting & Disputes

Publications MVP of 2022: Regulatory Compliance

Publications MVP of 2022: Risk Management

Publications MVP of 2022: Strategy & Business Transformation

Videos Make the Cut Series: The Digital Imperative

Blogs Stand Out from the Crowd with Simple Default Analytics

Case Studies Bridgeforce Accelerates Digital Collections Program

Case Studies Bridgeforce Creates a Consumer Product Fraud Assessment and Defense Strategy Under Tight Time Constraints

Blogs Bogus Identities. Actual Crimes: Protect Your Customers Now

Press Releases New PCI-Certified Cloud Offering for DQS

Blogs Managing CRO Dispute Volumes

Blogs Evolve Your Training Program

Blogs Master Your Next Regulatory Lookback

Blogs Fraud in a Changing Disputes Landscape

Blogs Successfully Growing Your Assets and Coming Under CFPB Supervision?

Case Studies Automated Tool Reduces Credit Bureau Disputes

Case Studies Improving Existing Portfolio Profitability

Blogs Preparation Prevents Fraud in Digital Acquisition Channels

Blogs Identity Theft in Your Credit Bureau Disputes Process