insights

The  latest insights from our consumer banking experts on how to solve the financial service industry’s most pressing matters.

LATEST INSIGHTS

Blogs The Case for Centralized Credit Furnishing
Videos Bridgeforce: Our Story
Events Webinar Series: Build a Best-in-Class Oversight Program for Credit Furnishing and Disputes
Blogs Hidden Costs of Change Management (and how to avoid them)
Blogs 2023 Consumer Lending Industry will Focus on Customer Needs
Blogs Bold Predictions for Collections & Recovery in 2023
Blogs Venmo Scams & Other P2P Fraud: 7 Actions for Better Defense
Blogs 2023: The Honeymoon May Be Over. How Will Lenders Prevail?
Blogs Tune Your Banking Fraud Center of Excellence for Efficiency and Customer Assurance
Blogs Keep Pace with Change: Proactive Risk Management for Banks
Blogs 7 Steps to Establish a Digital Culture in Your Operations
Blogs How to Lead in Times of Transformation
Publications INSIGHTS: Most Valuable Posts of 2022
Blogs Spotlight: Get Ahead of Fraud and Stay There
Blogs Why You Should Address Weakness in Your Credit Dispute Management
Blogs Who Needs an Office? 3 Steps to Successful Consolidation
Blogs 5 Attributes to Look for in Your Change Management Partner
Blogs 30 Tactics to Improve Business Performance
Blogs Collections Reference Guide: A Refresher on the Debt Collection Rule
Blogs Remember 3 Elements for Successful Change
Blogs How to Prepare for Fraud Attacks on Black Friday & Cyber Monday
Blogs Use Operational Analytics to Quickly Detect Banking Fraud
Blogs Avoid 10 Blind Spots in Digital Technology Implementations
Blogs How to Manage Third-Party Vendors While Remaining Compliant
Blogs 6 Tips to Get Credit Reporting and Disputes Processes Ready for Regulatory Review
Videos Modern Fraud Risk Management
Blogs Credit Union Readiness for the CFPB Dance
Blogs BNPL Statistics Show an Evolving Market with Regulatory Potential
Blogs Fraud Tech Health Check
Blogs 4 Steps to Create a High-Performing Sustainable Program for Your Collections Call Center
Blogs Develop an Adaptive Call Model for High Performance Call Centers
Blogs Spotlight: Techniques to Prepare Collections Operations
Blogs Build Balanced Training for High Performance & Customer Satisfaction
Blogs Curbing Collections Complaints: Simple Fixes to Reduce Customer Dissatisfaction
Blogs Manage Performance With a Proven Feedback Cycle
Blogs How to Reward Success to Sustain Call Center Performance
Blogs Identity Theft & 5 Tips for Improvement
Blogs Disrupt and Transform: Modular Collections
Blogs Overcome 3 Data Validation Challenges for Accurate Credit Reporting
Blogs How to Create Proper Procedures that Reduce Operational and Compliance Risk
Blogs Take Steps Today to Manage Dispute Volume Tomorrow
Blogs Spotlight: Techniques for Credit Reporting & Disputes
Videos How to Succeed in the Current State of Change Management
Videos Buy Now, Pay Later: FOMO vs. Doing it Right
Blogs Everything You Need to Prepare Collections Operations for the Delinquency Tsunami
Videos How to Create Empathetic Collections Strategies
Videos Reducing Manual Handoffs in Credit Reporting Disputes
Publications Case CentralTM Dispute Management Overview
Blogs How Accurate is Your Metro 2® Furnishing? (Do you even know?)
Blogs 5 Elements That Make an Efficient Disputes Management Framework
Publications Behavioral Interview Guide
Videos Credit Union Digitalization
Publications Process Management Rules & Tools Guide
Blogs Digital Transformation in Credit Unions
Blogs Where Proficiency Meets Efficiency: Credit Bureau Disputes Case Management Systems
Blogs CARES Act Regulatory Exams – Are You Ready?
Blogs Create an Empathetic Path to Cure in Collections
Blogs BNPL: Primed for Growth
Blogs What to Know Before Making Operational Changes
Blogs Boost Disputes Management Efficiency with Three Steps
Videos Your Action Plan for Credit Reporting & Disputes Management
Blogs 2022 Industry Pulse Highlights Customer Experience
Case Studies Client Success Story: Customer Care Team
Blogs How’s Your Operational Risk Health?
Events CBA LIVE 2022
Publications Case Central™ Disputes Platform FAQs
Videos Looking at the Potential for BNPL and Cryptocurrency
Videos Which Regulatory Hot Buttons will Emerge in 2022?
Videos 2021 was Big for Collections Investments. So, What’s Next?
Videos Bridgeforce Reflections – 2021 and What’s Ahead
Blogs Change Management: How do you know when it isn’t working?
Case Studies Reduce Fraud Disputes Backlog of 25,000 Claims to Less than 5,000
Blogs Pressure-Test Your Complaints Management Program
Blogs Hybrid Workforce: Maintaining Culture and Engagement with the Virtual Team
Infographics Upgrading Collections Tech: 9 Mistakes to Avoid
Infographics Upgrading Collections Tech: 9 Steps to the Right Solution
Infographics The Positive Disruption of Banktech
Infographics Using Mobile Banking to Boost Debt Collections
Infographics Define Your Target Operating Model
Infographics Reverse the Trend of Rising Dispute Volumes
Videos We’re Bridgeforce and We’re Different
Case Studies Create and Launch Operating Model and Risk Management Enhancements to Address Regulatory Findings
Case Studies Increase Accuracy and Efficiency of Dispute Management and Data Furnishing
Case Studies Manage Vendor Selection Process to Accelerate Digital Collections Implementation
Case Studies Building a New Future for Mortgage Servicing with a Top 10 Lender
Webinars Vendor Selection 3-Part Webinar Series
Webinars Vendor Selection Part 1: Start Collections Tech Search the Right Way
Webinars Vendor Selection Part 2: Finding Your Fit When Selecting Collections Tech
Webinars Vendor Selection Part 3: Collections Tech Implementation 101
Blogs Revise the Customer Journey in Five Steps
Blogs 7 in 7 – Another Reason to Use Email and SMS as a 1st Party Collector
Publications Understanding SCRA and MLA Lookbacks
Webinars Everything You Need to Know About the 7 in 7 Rule
Publications 5 Ways to Improve Collections in Residential Leasing
Blogs SCRA: The DOJ Ups the Ante with New Mandates
Publications Achieve an Uplift of Over 40% in Dollars Collected
Webinars Collections Agent Training
Blogs Get a Collections Strategy That Actually Works
Case Studies Triage of Rapid Response Loss Mitigation During the 2008 Financial Crisis
Case Studies Bridgeforce Solves Challenge of Consumer Credit Counseling in Loss Mitigation Strategies
Case Studies Collections Enhancements to Boost Residential Leasing Agency Revenue
Webinars Being Prepared Pays Off: How to Manage for a Digital Future
Publications RegTech to Improve State of Control
Webinars Advanced Digital Capabilities for Loss Mitigation
Publications MVP of 2022: Change Management
Publications MVP of 2022: Collections & Loss Mitigation
Publications MVP of 2022: Credit Reporting & Disputes
Publications MVP of 2022: Regulatory Compliance
Publications MVP of 2022: Risk Management
Publications MVP of 2022: Strategy & Business Transformation
Videos Make the Cut Series: The Digital Imperative
Blogs Stand Out from the Crowd with Simple Default Analytics
Case Studies Bridgeforce Accelerates Digital Collections Program
Case Studies Bridgeforce Creates a Consumer Product Fraud Assessment and Defense Strategy Under Tight Time Constraints
Blogs Bogus Identities. Actual Crimes: Protect Your Customers Now
Press Releases New PCI-Certified Cloud Offering for DQS
Blogs Managing CRO Dispute Volumes
Blogs Evolve Your Training Program
Blogs Master Your Next Regulatory Lookback
Case Studies Consumer Protection Policies and Procedures
Case Studies CFPB Readiness Assessment
Case Studies Disputes Management: Controls and Execution
Blogs Transform Your Data Into Business Intel
Blogs Fraud in a Changing Disputes Landscape
Blogs Successfully Growing Your Assets and Coming Under CFPB Supervision?
Case Studies Automated Tool Reduces Credit Bureau Disputes
Blogs Alternative Data & Financial Inclusion for a New Generation
Case Studies Setting a Vision for a New Fraud Platform
Case Studies Define a Next-Generation Digital Customer Experience Strategy Focused on Mortgage Default Needs
Case Studies Second Line of Defense Oversight
Case Studies Exam Readiness Assessment
Case Studies Assessment & Execution of Compliance Management System
Case Studies Bridgeforce Provides Student Loan Servicer With Critical Analysis To Improve Performance Both Long And Short Term
Case Studies Assessing and Designing a Compliance Management System
Case Studies Bridgeforce Helps a Leading Global Private Equity Firm Turn Around Credit Card Business Performance
Case Studies Improving Existing Portfolio Profitability
Case Studies Bridgeforce Helps a Global Bank Enter the Mortgage Intermediary Market
Case Studies An Organization-Wide Technology Transformation Initiative
Case Studies Large US Bank Finds Clarity And Accuracy Opportunities In Metro 2® Data Mapping
Case Studies Proactive Client Assesses and Updates Consumer Reporting Practices Prior to Exam
Blogs Preparation Prevents Fraud in Digital Acquisition Channels
Blogs Identity Theft in Your Credit Bureau Disputes Process