Create a Best-in-Class Credit Furnishing and Disputes Oversight Program [WEBINAR]

Watch Part 1 of Our Best-In-Class Credit Furnishing and Disputes Oversight Webinar Series



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Your entire enterprise is affected by consumer furnishing and disputes. Every process touches credit reporting and everything reported to CRAs is open for dispute.

Part 1 of this webinar series shares the trends that are building efficiency and effectiveness in furnishing and disputes operations. See the steps to create a frontline oversight program outside of compliance. From using resources successfully to creating organization-wide controls to training your team, get the key elements to plan and build a program resulting in best-in-class credit furnishing and disputes.

Originally aired on March 7, 2023, this webinar is now view-on-demand.



WATCH PART 2: Build a COE for Efficiency, Compliance and Happy Customers

Frontline oversight can be a struggle for lenders for furnishing and disputes. Overcome the struggle by centralizing all operations and oversight into one COE for all lines of business. How do you do this? Our experts share the groundwork, the resources and what not to do as you construct your own COE.

Key takeaways:

  1. Gain clarity on how ready your organization is for a COE.
  2. Learn how to define (and ensure adherence to) standards for all frontline operations.
  3. See the structure required and steps to build the COE, including training, governance, reporting, issue and change management.

Speakers:  Michelle Macartney and Dianna Cooper


[Editor’s note: Dianna Cooper is a former Senior Program Manager at Bridgeforce]

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