The CFPB rules under the Fair Debt Collection Practice Act change how collectors approach customer outreach. Call caps are going to prohibit collectors from making more than one call attempt in a 7-day period.
We’ve seen a lot of uncertainty within organizations about how to maintain collections performance with more restrictive regulations on the primary collections contact channel (phone calls). So, I caught up with my colleague – and collections expert – Shawn Murray, to talk about how organizations can use these new rules as a catalyst for positive change and ultimately, collect more dollars.
In this 17 minute webinar, catch my full conversation with Shawn as we discuss: