Webinar Series: Build a Best-in-Class Oversight Program for Credit Furnishing and Disputes

Your Entire Enterprise is Affected by Furnishing and Disputes

Every process touches credit reporting and everything reported to consumer reporting companies is open for dispute. So, what does best-in-class look like and what might be holding you back?

Consumer reporting management experts, Michelle Macartney and Dianna Cooper say that success in credit furnishing and disputes boils down to strong frontline governance and oversight, which several organizations lack. Learn how to make your furnishing and disputes operations run effectively, efficiently and compliantly with our webinar series.

Part 1: Trends that Drive Best-in-Class Credit Furnishing and Disputes Operations for 2023

March 7, 2023 @ 2pm EST | 

See the steps to create a frontline oversight program outside of compliance. From using resources successfully to creating organization-wide controls to training your team, you’ll receive the key elements to plan and build a program resulting in best-in-class credit furnishing and disputes.

Key takeaways:

  1. Understand what best-in-class looks like across the industry when it comes to governance and oversight.
  2. Identify elements to support business partners through documentation, furnishing file review, trending analysis, testing, controls, issue management, remediation support and more.
  3. Learn to build the right team to foster partnerships by identifying the soft skills and business understanding to integrate with lines of business.
  4. Understand the difference between oversight and a Center of Excellence (COE) and how they both can contribute to your compliance goals.

Part 2: Build a COE for Efficiency, Compliance and Happy Customers

March 22, 2023 @ 2pm EST | 

Frontline oversight can be a struggle for lenders for furnishing and disputes. Overcome the struggle by centralizing all operations and oversight into one COE for all lines of business. How do you do this? Our experts share the groundwork, the resources and what not to do as you construct your own COE.

Key takeaways:

  1. Gain clarity on how ready your organization is for a COE.
  2. Learn how to define (and ensure adherence to) standards for all frontline operations.
  3. See the structure required and steps to build the COE, including training, governance, reporting, issue and change management.

Have a question about the webinar?