Reducing Manual Handoffs in Credit Reporting Disputes

The benefits of replacing manual handoffs with automated reporting.


By loading the video, you agree to YouTube’s privacy policy.
Learn more

Load video

Bridgeforce Managing Partner, Michelle Macartney

Michelle Macartney breaks down how manual handoffs in a credit reporting dispute process can cause dispute resolution “traffic jams”.

Opposite to using an automated software that can quickly identify, solve, and notify disputes, manual handoffs depend on a group of people. It only takes the lack of ability from one agent to cause the process to get “jammed.” Cutting down on manual handoffs/human intervention will speed up the entire process for dispute management teams, generate efficiency and create traceability for the regulators.

Michelle recommends a two part solution to avoiding “traffic jams” created by manual handoffs:

  1. Set up queues for different areas of expertise. This way, a skilled agent is targeted to their skill-set, should a specific case require their expertise.
  2. Automate workflow review processes so that disputes are managed more efficiently, resolutions are traceable and skill agents focused on the right dispute resolution.


Have a question about this article?

ASK Michelle Macartney ,