Financial institutions know that talent acquisition today requires a modified approach. So, you need a team to build trust with customers in order to (1) meet their needs; (2) retain them; and (3) achieve business objectives.
Therefore, your workforce’s ability to demonstrate empathy is a key ingredient to success. Start with core competencies for empathy and develop behavioral interview questions as part of your talent acquisition strategy.
The Behavioral Interviewing Guide has tools you need to start, or continue, the hunt for an empathetic workforce.
The Guide includes:
This is your guide to hiring in a post-pandemic world.
Bridgeforce has helped clients hire teams for decades. A recent client realized a 93% new hire retention rate after building a customer service team to manage hardship calls.
Contact us with questions or if the Great Resignation has put you on the hiring journey.