Spotlight: Collections Vendor Management and Customer Experience

Managing 3rd party vendors, improving customer experience, using data and selling debt are outlined in these resources to help improve your debt collection efforts.

Unify your risk management approach in third-party relationships using the recent interagency guidance shared through the OCC. Their guidance harmonized the diverse language used by regulators. This alignment of expectations makes it a great time to check your collections practices. Tap into tools like our blog to improve compliance with third-party vendors.  

We designed the resources below to help you manage vendor risk, mitigate losses and increase customer satisfaction.   


Manage 3rd-Party Vendors and Remain Compliant

Here’s how to keep 3rd-party vendors from putting you at risk…more


Collections Tech: Vendor Selection & Implementation

Webinar series on preparing, selecting and implementing collections technology…more


Positive Customer Experience in Collections 

See how your own customer data can drive (and maximize) success…more


Unlock the Power of Data in Digital Debt Collection

See how your own customer data can drive (and maximize) success…more


Complete Guide to Debt Sales

A primer on debt sales strategies, plus a bonus webinar video from insideARM’s Collections & Recovery on best practices for debt sales…more



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