optimal collections consulting

Collections Consulting Success

Collections & Loss Mitigation Consulting: Drive Digital Success, Elevate Agent Performance, and Stay Ahead

Collections has evolved—slowly. For two decades, we’ve watched organizations hesitate while technology raced ahead. Now, firms are embracing digital strategies, but not fast enough. By the time many implement SMS, new innovations will already surpass it. Customers expect seamless, digital experiences, and agents must be equipped for complex scenarios.

Bridgeforce doesn’t just recommend change—we drive it. Our experts, former collections executives, have led 260+ projects modernizing collections. We implement the right digital tools, integrate vendors seamlessly, optimize agent performance through top-tier training and speech analytics, and ensure compliance.

The future of collections is here. We make sure you’re on the right track.

Real Results.

We're revolutionizing debt collections operations. In 25 years of business we:

 

  • Drove a 42% increase in past-due dollars collected with proven call model training that helps lenders master the art and science of empathetic collections calls.
  • Boosted collections rates in weeks by 50% with thorough assessments that uncover actionable enhancement opportunities, helping lenders put plans into motion.
  • Saved lenders months of project time and more than 6 figures in expected costs through accelerated IVR tech implementations for sophisticated collections workflows.
  • Enabled 100% call monitoring using speech analytics for unbiased, data-driven agent coaching.
Case Studies Managing Vendor Selection Process to Accelerate Digital Collections Implementation

Bridgeforce helps a large regional bank quickly find a new third-party collections vendor that enhanced their digital capabilities and led the way to improved repayment rates. Large Regional Bank Moves...

Proven solutions to boost efficiency, engagement and performance

Speech Analytics for Performance Gains

Pinpoint root causes of underperformance using speech analytics and expert insights to elevate agent effectiveness, ensure compliance, and increase collections; all with measurable improvements in dollars collected, contact rates, and coaching consistency. More info…

Fast-Track Improved Performance

Quickly identify inefficiencies. Our fixed-price solutions boost digital, call center, and operational performance—cutting waste and delivering guaranteed results quickly. More info.

Call Center Excellence Training

Strengthen agent effectiveness with tailored call model training, expert-led coaching, and actionable tools. Training will equip your team to capitalize on right-party contacts, improve call quality, and consistently hit dollars collected goals with measurable, lasting performance gains.

Smarter Contact Strategy & Treatments

Launch smarter, compliant contact strategies from day one. We design high-impact, data-informed treatment paths that improve outreach performance—boosting right-channel engagement, reducing cost-to-collect, and delivering faster results across every stage of the collections lifecycle.

Proven Vendor Management Solutions

Accelerate vendor decisions and tech implementations with our proven selection and delivery model. We guide you from requirements through go-live and ensure the right solution, on-time delivery, and seamless integration across your operations and IT teams.

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INSIGHTS

2025 Collections Mandate: Rethink, Rebuild and Accelerate

Andrew Domino recently shared collections strategy examples of where the industry is headed, including the top three focus areas for institutions to stay competitive. Spoiler alert: digital maturity, personalization and...

Industry Leaders Seek Competitive Edge with Bridgeforce Collections Assessments

Bridgeforce's collections assessments prepare lenders confidently for what's ahead - from taking on new innovations, to improving the customer experience, driving down defaults, and everything in between. Read the stories...

Calendar of Events 2025

January   February   March   April   May   June   July   August   September   October   November   December   January 2025 Webinar: AccountsRecovery, The Do’s and Don’ts of Credit Reporting Today  |  January 8 Michelle Macartney...

“While we have worked with many consultants, Bridgeforce actually does the work.  They won’t paint a picture; they will actually do detailed procedure write ups and reviews and work with your staff to deliver an optimal product.  We have been very satisfied with their efforts on these initiatives, and they have subsequently been used in other business areas.”

-Top 5 Bank