Collections has evolved—slowly. For two decades, we’ve watched organizations hesitate while technology raced ahead. Now, firms are embracing digital strategies, but not fast enough. By the time many implement SMS, new innovations will already surpass it. Customers expect seamless, digital experiences, and agents must be equipped for complex scenarios.
Bridgeforce doesn’t just recommend change—we drive it. Our experts, former collections executives, have led 260+ projects modernizing collections. We implement the right digital tools, integrate vendors seamlessly, optimize agent performance through top-tier training and speech analytics, and ensure compliance.
The future of collections is here. We make sure you’re on the right track.
Bridgeforce helps a large regional bank quickly find a new third-party collections vendor that enhanced their digital capabilities and led the way to improved repayment rates. Large Regional Bank Moves...
We know how to build a business case that quantifies the value of your digital collections strategy and your investment. Our Digital Preparedness Calculator creates an assessment that supports your required spend in technology by creating various scenarios that are based on both your data and industry benchmarked information. Clients quickly gain clarity of possible cost-cutting and operational changes that can result from a digital adoption.
We walk clients through our proprietary 9-step Vendor Selection Program and subsequent Implementation Plan to define the future state, develop requirements, choose the most appropriate vendor product and accelerate implementations. In the last few years, we’ve managed over 20 full end-to-end vendor selections and implementations, from selecting the right vendor for a digital vision to leading the implementation of a technical solution for on-time and on-budget delivery.
We redesign operating models and develop future-state roadmaps to support your company’s rapid execution goals. Our clients repeatedly recognize our ability to get people to embrace change by developing a solid understanding of each client’s culture. Then we can build solutions that resonate and are sustainable.
Over 85% of our team has worked on the client-side of financial services. Using our past experiences and knowledge gained from multiple collections and recovery engagements, we provide channel strategies for use on day one of implementation. Our efforts result in immediate capability to launch improved email and text messaging outreach without breaching customer contact limits.
See how speech analytics enables data-driven coaching, improves operational efficiency, and helps collections teams stay ahead in an evolving landscape. The State of Collections in the U.S. For years, the...
An online lender struggling with low promise-to-pay rates partnered with Bridgeforce to design a targeted collections negotiation training program, resulting in a 30% boost in promise-to-pay rates and a 42%...
A leading financial institution partnered with Bridgeforce to modernize its collections dialer, tackling complex integrations and tight deadlines. The outcome: a faster deployment, six-figure cost savings, and a more efficient...
“While we have worked with many consultants, Bridgeforce actually does the work. They won’t paint a picture; they will actually do detailed procedure write ups and reviews and work with your staff to deliver an optimal product. We have been very satisfied with their efforts on these initiatives, and they have subsequently been used in other business areas.”
-Top 5 Bank