insights

The latest insights from our consumer banking experts on how to solve the financial service industry’s most pressing matters.

LATEST INSIGHTS

Blogs 2025 Collections Mandate: Rethink, Rebuild and Accelerate
Blogs Third Party Vendor Management Compliance Guide [6 Best Practices]
Blogs Unlocking New Opportunities with Alternative Credit Data
Blogs A Risk Management Framework for Consumer Reporting: Optimize Operational Efficiencies and Strengthen Compliance
Blogs 2025 FCRA Requirements Checklist for Credit Data Furnishers & Lenders
Blogs 3 Key Principles for a Successful Business Modernization Strategy
Blogs Debt Collection Industry Trends 2025: What’s Reshaping Strategies
Blogs Compliance Management for Lenders: The Essentials for Success
Blogs Getting Better, Faster with Speech Analytics in Collections
Blogs How to Prepare Your Compliance Management System for CFPB Supervision
Blogs Preparing for Upcoming Regulatory Exams
Blogs Consumer Data Furnishing Errors: 5 Reasons They Persist and How to Avoid Them
Blogs Identity Fraud Detection and Prevention in Your Credit Reporting Disputes Process
Blogs How to Prepare Debt Collection Operations for Rising Delinquency Rates
Blogs Data Furnishing 101: Demystifying Credit Scores & Achieving Accurate Reporting
Blogs What to Know Before Making Operational Changes
Blogs Ensure Technology Implementation Success with Your Vendor
Blogs Technology Modernization: Keys to Finding a Best-Fit Partner
Blogs Debt Collections Operations: Best Practices
Blogs Collections in 2025 – A Global View
Blogs The Case for Centralized Credit Furnishing
Blogs 6 Pillars of a Customer-Centric Debt Collection Strategy
Blogs Financial Literacy – 9 Life Events that Cause Financial Insecurity
Blogs Navigating SCRA Requirements for Lenders: 6 Tips for Compliance
Blogs Vendor Risk Management: A Comprehensive Guide
Blogs Impact of Florida’s Free Financial Education Mandate on Lenders
Blogs Bridgeforce: Insights for Compliant Policies and Procedures Management
Blogs Financial Literacy: A Business Case That Empowers Customers and Your Institution
Blogs Education and Hardship Solutions for Customers in Financial Distress
Blogs Sustainable Banking: Operational Strategies to Meet Gen Z Expectations
Blogs 4 Steps to Develop an Operational Risk Management Framework
Blogs 3 Critical Elements Needed to Modernize Your Lending Platform
Blogs How to Create Efficient Desktop Procedures that Boost Risk Protection
Blogs Staying Compliant with BNPL Regulation: 5 Essential Steps
Blogs Keys to Create a Clear Change Management Communication Strategy
Blogs How to Improve Your Loss Recovery Strategy with Debt Collection Analytics
Blogs Business Modernization: CEO Shares Bridgeforce’s Successful Approach
Blogs Key Elements for a Successful Loan Repayment Program
Blogs Curbing Collections Complaints: Simple Fixes to Reduce Customer Dissatisfaction
Blogs Cost Management in Banking: How to Master the Margins
Blogs Debt Collection Industry Trends and Insights 2024
Blogs Compliance Risk Assessment Guide (7 Steps for Success)
Blogs Data Furnisher Strategies for Accuracy and Integrity
Blogs How to Prepare for a CFPB Exam Effectively
Blogs Consumer Reporting & Disputes Resources
Blogs Prepare for Simplified Bankruptcy Reporting Guidance in 3 Steps
Blogs 5 Critical BPO Risks and How to Mitigate Them [+10 Bonus Tips for Success]
Blogs 7 Steps to Establish a Digital Culture in Your Operations
Blogs How to Approach Regulatory Remediation Efficiently
Blogs Workplace Mental Health and Wellbeing Strategies for a Healthier Team
Blogs Pressure-Test Your Complaint Management Program
Blogs Navigating 2024 Auto Finance Rules: Key CFPB Focus Areas
Blogs Operational Controls: 4 Ways to Go from ‘Quantity’ to ‘Quality’
Blogs AI Chatbots in Banking: 5 Tips to Monitor Effectiveness
Blogs Building a Business Plan for Debt Sales
Blogs Agile Compliance Management: A Guide for Lenders
Blogs 5 Elements That Make an Efficient Disputes Management Framework
Blogs How to Mitigate Change Management Risk in Your Financial Organization
Blogs Unlock the Power of Company Culture for Retention and Enhanced Recruiting
Blogs Enhancing Empathy in Collection Agent Training
Blogs For Effective Digital Debt Collection, Channel Your Inner Digital Marketer
Blogs Spotlight: Collections Vendor Management and Customer Experience
Blogs Fortify Your Banking Risk Controls for Regulatory Compliance
Blogs How to Push Beyond the “Default” Banking Customer Experience
Blogs Collections Customer Service: Building Loyalty for Repayment Success
Blogs Online Debt Collections Strategy
Blogs Balancing Empathy and Tact in Collections Calls
Blogs Consumer Furnishing and Disputes Collection
Blogs Centralized Credit Furnishing and Disputes: A Better Approach to Regulatory Challenges
Blogs Hidden Costs of Change Management (and how to avoid them)
Blogs 2023 Consumer Lending Industry will Focus on Customer Needs
Blogs Tune Your Banking Fraud Center of Excellence for Efficiency and Customer Assurance
Blogs Keep Pace with Change: Proactive Risk Management for Banks
Blogs How to Lead in Times of Transformation
Blogs Why You Should Address Weakness in Your Credit Dispute Management
Blogs Who Needs an Office? 3 Steps to Successful Consolidation
Blogs 5 Attributes to Look for in Your Change Management Partner
Blogs 30 Tactics to Improve Business Performance
Blogs CFPB Debt Collection Compliance Guide
Blogs Remember 3 Elements for Successful Change
Blogs Avoid 10 Blind Spots in Digital Technology Implementations
Blogs 6 Tips to Get Credit Reporting and Disputes Processes Ready for Regulatory Review
Blogs Credit Union Readiness for the CFPB Dance
Blogs BNPL Statistics Show an Evolving Market with Regulatory Potential
Blogs Fraud Tech Health Check
Blogs Sustainable Call Center Performance: Proven 4 Step Approach
Blogs Develop an Adaptive Call Model for High Performance Call Centers
Blogs Spotlight: Techniques to Prepare Collections Operations
Blogs Achieve High Performance with Call Center Training
Blogs Implementing Effective Call Center Coaching Techniques
Blogs How to Reward Success to Sustain Call Center Agent Performance
Blogs Identity Theft & 5 Tips for Improvement
Blogs Modular Debt Collection Technology Explained
Blogs Overcome 3 Data Validation Challenges for Accurate Credit Reporting
Blogs Take Steps Today to Manage Dispute Volume Tomorrow
Blogs Spotlight: Techniques for Credit Reporting & Disputes
Blogs How Accurate is Your Metro 2® Furnishing? (Do you even know?)
Blogs Digital Transformation in Credit Unions
Blogs Where Proficiency Meets Efficiency: Credit Bureau Disputes Case Management Systems
Blogs Elevate Collections Customer Experience: Call Center Empathy Techniques
Blogs BNPL: Primed for Growth
Blogs Boost Disputes Management Efficiency with Three Steps
Blogs Change Management: How do you know when it isn’t working?
Blogs Hybrid Workforce: Maintaining Culture and Engagement with the Virtual Team
Blogs Revise the Customer Journey in Five Steps
Blogs Implementing Email and SMS for 7 in 7 Compliance
Blogs How to Design an Effective Digital Collections Strategy
Blogs Debt Collection Predictive Analytics: Key Strategies
Blogs Bogus Identities. Actual Crimes: Protect Your Customers Now
Blogs Managing CRO Dispute Volumes
Blogs 5 Elements for Productive Bank Employee Training
Blogs Master Your Next Regulatory Lookback
Blogs Combat Banking Fraud in a Changing Disputes Landscape
Blogs Preparation Prevents Fraud in Digital Acquisition Channels