insights

The latest insights from our consumer banking experts on how to solve the financial service industry’s most pressing matters.

LATEST INSIGHTS

Blogs Identity Fraud Detection and Prevention in Your Credit Reporting Disputes Process
Blogs Transforming Recovery Rates with Debt Collection AI Innovation
Blogs AI & Change Management: Turn Potential into Performance in Financial Services
Blogs AI in Financial Services: From Hype to Practical Results
Blogs Understanding the Gaps in Collections Calls (And How to Solve Them)
Blogs Consumer Reporting & Disputes Resources
Blogs Impact of Florida’s Free Financial Education Mandate on Lenders
Blogs Achieve High Performance with Call Center Training
Blogs 4 Steps to Develop an Operational Risk Management Framework
Blogs How to Approach Regulatory Remediation In Banking Efficiently
Blogs Financial Literacy: A Business Case That Empowers Customers and Your Institution
Blogs Overcome 3 Data Validation Challenges for Accurate Credit Reporting
Blogs Defining Your Digital Collections Strategy
Blogs How Accurate is Your Metro 2® Furnishing? (Do you even know?)
Blogs Third Party Vendor Management Compliance Guide [6 Best Practices]
Blogs Fortify Your Banking Risk Controls for Regulatory Compliance
Blogs A Risk Management Framework for Consumer Reporting: Optimize Operational Efficiencies and Strengthen Compliance
Blogs Where Proficiency Meets Efficiency: Credit Bureau Disputes Case Management Systems
Blogs 2025 FCRA Requirements Checklist for Credit Data Furnishers & Lenders
Blogs Debt Collection Industry Trends 2025: What’s Reshaping Strategies
Blogs The Case for Centralized Credit Furnishing
Blogs Compliance Management for Lenders: The Essentials for Success
Blogs Getting Better, Faster with Speech Analytics in Collections
Blogs How to Prepare Your Compliance Management System for CFPB Supervision
Blogs Preparing for Upcoming Regulatory Exams
Blogs Consumer Data Furnishing Errors: 5 Reasons They Persist and How to Avoid Them
Blogs Centralized Credit Furnishing and Disputes: A Better Approach to Regulatory Challenges
Blogs Building a Business Plan for Debt Sales
Blogs How to Prepare Debt Collection Operations for Rising Delinquency Rates
Blogs Data Furnishing 101: Demystifying Credit Scores & Achieving Accurate Reporting
Blogs Data Furnisher Strategies for Accuracy and Integrity
Blogs 5 Elements That Make an Efficient Disputes Management Framework
Blogs Debt Collections Operations: Best Practices
Blogs Collections in 2025 – A Global View
Blogs Keep Pace with Change: Proactive Risk Management for Banks
Blogs 6 Pillars of a Customer-Centric Debt Collection Strategy
Blogs Navigating SCRA Requirements for Lenders: 6 Tips for Compliance
Blogs Vendor Risk Management: A Comprehensive Guide
Blogs Bridgeforce: Insights for Compliant Policies and Procedures Management
Blogs Education and Hardship Solutions for Customers in Financial Distress
Blogs How to Create Efficient Desktop Procedures that Boost Risk Protection
Blogs Staying Compliant with BNPL Regulation: 5 Essential Steps
Blogs How to Improve Your Loss Recovery Strategy with Debt Collection Analytics
Blogs Key Elements for a Successful Loan Repayment Program
Blogs Curbing Collections Complaints: Simple Fixes to Reduce Customer Dissatisfaction
Blogs Debt Collection Industry Trends and Insights 2024
Blogs Compliance Risk Assessment Guide (7 Steps for Success)
Blogs How to Prepare for a CFPB Exam Effectively
Blogs Prepare for Simplified Bankruptcy Reporting Guidance in 3 Steps
Blogs 5 Critical BPO Risks and How to Mitigate Them [+10 Bonus Tips for Success]
Blogs Pressure-Test Your Complaint Management Program
Blogs Navigating 2024 Auto Finance Rules: Key CFPB Focus Areas
Blogs Operational Controls: 4 Ways to Go from ‘Quantity’ to ‘Quality’
Blogs Agile Compliance Management: A Guide for Lenders
Blogs Remote Collection Agent Training: Best Practices Revealed
Blogs For Effective Digital Debt Collection, Channel Your Inner Digital Marketer
Blogs Spotlight: Collections Vendor Management and Customer Experience
Blogs Collections Customer Service: Building Loyalty for Repayment Success
Blogs Online Debt Collections Strategy
Blogs Balancing Empathy and Tact in Collections Calls
Blogs Consumer Furnishing and Disputes Collection
Blogs Tune Your Banking Fraud Center of Excellence for Efficiency and Customer Assurance
Blogs Why You Should Address Weakness in Your Credit Dispute Management
Blogs CFPB Debt Collection Compliance Guide
Blogs 6 Tips to Get Credit Reporting and Disputes Processes Ready for Regulatory Review
Blogs Credit Union Readiness for the CFPB Dance
Blogs BNPL Statistics Show an Evolving Market with Regulatory Potential
Blogs Fraud Tech Health Check
Blogs Sustainable Call Center Performance: Proven 4 Step Approach
Blogs Building Collection Agent Skills with a Strong Call Model
Blogs Spotlight: Techniques to Prepare Collections Operations
Blogs Implementing Effective Call Center Coaching Techniques
Blogs How to Reward Success to Sustain Call Center Agent Performance
Blogs Identity Theft & 5 Tips for Improvement
Blogs Modular Debt Collection Technology Explained
Blogs Take Steps Today to Manage Dispute Volume Tomorrow
Blogs Spotlight: Techniques for Credit Reporting & Disputes
Blogs Elevate Collections Customer Experience: Call Center Empathy Techniques
Blogs BNPL: Primed for Growth
Blogs Boost Disputes Management Efficiency with Three Steps
Blogs Implementing Email and SMS for 7 in 7 Compliance
Blogs How to Design an Effective Digital Collections Strategy
Blogs Debt Collection Predictive Analytics: Key Strategies
Blogs Bogus Identities. Actual Crimes: Protect Your Customers Now
Blogs Managing CRO Dispute Volumes
Blogs Master Your Next Regulatory Lookback
Blogs Combat Banking Fraud in a Changing Disputes Landscape
Blogs Preparation Prevents Fraud in Digital Acquisition Channels