There’s a difference between using digital channels and facilitating digital relationships. Regardless of where your digital capabilities are today, accelerating progress and maturing your ability to provide dynamic digital customer engagement isn’t a nice-to-have, it is a business IMPERATIVE.
At CBA LIVE, we facilitated discussion about rapid digital capability progression and covered the do’s and don’ts, and the reality behind successful digital projects.
Watch the highlights below or at this link in a 4-minute video that answers the following questions:
[Editor’s note: Michael Orefice, featured in this video, is a former IT Director at Bridgeforce]