Build a Furnishing and Disputes COE for Efficiency, Compliance and Happy Customers [WEBINAR]

Watch Part 2 of Our Best-In-Class Credit Furnishing and Disputes Oversight Webinar Series


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Frontline oversight can be a struggle for lenders for furnishing and disputes. Overcome the struggle by centralizing all operations and oversight into one COE for all lines of business. How do you do this? Our experts share the groundwork, the resources and what not to do as you construct your own COE.

Originally aired on March 22, 2023, this webinar is now view-on-demand.




See the steps to create a frontline oversight program outside of compliance. From using resources successfully to creating organization-wide controls to training your team, get the key elements to plan and build a program resulting in best-in-class credit furnishing and disputes.

Key takeaways:

  1. Understand what best-in-class looks like across the industry when it comes to governance and oversight.
  2. Identify elements to support business partners through documentation, furnishing file review, trending analysis, testing, controls, issue management, remediation support and more.
  3. Learn to build the right team to foster partnerships by identifying the soft skills and business understanding to integrate with lines of business.
  4. Understand the difference between oversight and a Center of Excellence (COE) and how they both can contribute to your compliance goals.

Speakers:  Michelle Macartney and Dianna Cooper


[Editor’s note: Dianna Cooper is a former Senior Program Manager at Bridgeforce]

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