Today’s financial climate is intensely competitive, rapidly evolving, and challenged by disruption and change. Whether from heavyweight traditional players or the relentless tide of edgy new disruptors in the shape of neobanks, fintechs and big tech firms—your organization must be nimble to thrive. Growing competition combined with lower customer loyalty and higher customer expectations emphasizes the need for effective business transformation and sound strategic pursuits. At Bridgeforce, our approach is founded on the principles of creating and executing strategies that are immediately impactful and make a difference to your customers, colleagues and shareholders.
Our work with many leading US and UK lenders over the last 24 years has sharpened our expertise around the highs and lows of the economic cycle—and everything in between. Successful operators don’t get distracted by the latest crisis. Rather, they see the opportunity and quickly shift gears to capitalize on it.
We create the strategic vision for our clients’ businesses and then execute against it with advisory services grounded in the practical goals of increased revenue, reduced cost and improved customer satisfaction and security.
A Top 10 Mortgage Lender's Planned Transformation in Mortgage Servicing Was Poised for Improved Customer Retention and Estimated $600M Benefit A distinguished top 10 mortgage lender and servicer found themselves...
Bridgeforce looks beyond traditional organizational verticals and working practices to see the full picture. Our end-to-end current state assessment highlights areas of risk and inefficiency, leaving you confident that we will deliver a cohesive and sustainable future state operating model that works for your organization.
Bridgeforce was founded on the principle of bridging the gap that exists between business needs and technology solutions. Since our founding, our IT focused partners work with clients, bringing the expertise and practical experience to execute on platform selection and large-scale system replacements and migrations.
Digital adoption has rapidly reset customer expectations around when and how they choose to manage their finances. Customers now demand an immediate, intuitive, frictionless experience for every interaction. Our experts have mapped hundreds of processes within multiple operations. They will break your customer journey into component parts to identify and solve for inefficiency, improve the customer experience, increase customer adoption and strengthen controls.
An economy in flux coupled with sophisticated and fickle consumers are creating unprecedented pressure on margins and customer lifetime value. Bridgeforce understands these challenges and our originations expertise helps clients extract value from their target customer base and improve underwriting strategies to safely grow market share. Our extensive CRM experience also helps our clients retain hard-won customers in the face of intense competition.
Bridgeforce maintains long-term trusted advisor relationships with private equity and investment clients (serving three of the top five global investment firms). We identify the risks and opportunities inherent in loan portfolios and lenders’ business models to provide clients with insights and practical recommendations to inform strategic investment decisions required during M&A.
Drawing on our extensive experience in mergers and acquisitions, with a total deal size of $10B, we coordinate the many moving parts required for a successful portfolio integration. We ensure that all essential building blocks are in place and robust program management routines pave the way for a smooth portfolio transition.
In today’s environment of margin compression, intense competition, savvy consumers and increased regulatory scrutiny, the management of your back-book has never been more important. Bridgeforce’s proprietary risk-based pricing models used with top 20 banks and global firms, coupled with our deep analytical expertise will maximize return on capital deployed and bottom-line profitability. A recent engagement for a European credit card portfolio increased yield by 98 bps and resulted in negligible borrower attrition.
Selecting an external service provider can be a highly effective way of building new capabilities or accelerating time to market, but it also introduces risk. We can shortlist potential partners, design custom scorecards, and manage the RFP process with a framework we’ve used 20 times over, to reduce your risk and ensure impartial outcomes. We understand your priorities and take responsibility for managing the end-to-end process on your behalf.
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