strategy & business transformation

Strategy & Business Transformation

How You can Create Your Strategic Vision and then Execute Against it for Increased Revenue, Reduced Cost and Improved Customer Satisfaction and Security

Today’s financial climate is intensely competitive, rapidly evolving, and challenged by disruption and change. Whether from heavyweight traditional players or the relentless tide of edgy new disruptors in the shape of neobanks, fintechs and big tech firms—your organization must be nimble to thrive. Growing competition combined with lower customer loyalty and higher customer expectations emphasizes the need for effective business transformation and sound strategic pursuits.  At Bridgeforce, our approach is founded on the principles of creating and executing strategies that are immediately impactful and make a difference to your customers, colleagues and shareholders.

Our work with many leading US and UK lenders over the last 24 years has sharpened our expertise around the highs and lows of the economic cycle—and everything in between.  Successful operators don’t get distracted by the latest crisis. Rather, they see the opportunity and quickly shift gears to capitalize on it.

We create the strategic vision for our clients’ businesses and then execute against it with advisory services grounded in the practical goals of increased revenue, reduced cost and improved customer satisfaction and security.


In the past 5 years we have:
  • Completed more than 20 successful business and strategy transformation projects for large and mid-size lenders.
  • Launched an intermediary mortgage channel for a top 10 global bank in the UK, resulting in new lending of more than $30 billion.
  • Provided a 98-bps uplift in portfolio yield for a leading credit card portfolio company looking to increase profitability.
  • Completed multiple merger and acquisition deals with private equity and investment clients with a total deal size of $10 billion.
  • Reduced fraud losses for a leading global private equity firm by 70% and generated a 100-bps increase in portfolio yield.
  • Earned an average client satisfaction score of 9 out of 10 across all completed projects.
Case Studies Building a New Future for Mortgage Servicing with a Top 10 Lender

A Top 10 Mortgage Lender's Planned Transformation in Mortgage Servicing Was Poised for Improved Customer Retention and Estimated $600M Benefit A distinguished top 10 mortgage lender and servicer found themselves...

How we drive strategic vision unique to your business and provide seamless execution and improved customer satisfaction

Operating Model and Gap Analysis

Bridgeforce looks beyond traditional organizational verticals and working practices to see the full picture.  Our end-to-end current state assessment highlights areas of risk and inefficiency, leaving you confident that we will deliver a cohesive and sustainable future state operating model that works for your organization.

Technology-Driven Change

Bridgeforce was founded on the principle of bridging the gap that exists between business needs and technology solutions.  Since our founding, our IT focused partners work with clients, bringing the expertise and practical experience to execute on platform selection and large-scale system replacements and migrations.

Customer Journey Optimization

Digital adoption has rapidly reset customer expectations around when and how they choose to manage their finances. Customers now demand an immediate, intuitive, frictionless experience for every interaction.  Our experts have mapped hundreds of processes within multiple operations. They will break your customer journey into component parts to identify and solve for inefficiency, improve the customer experience, increase customer adoption and strengthen controls.

Lending and Originations Strategy

An economy in flux coupled with sophisticated and fickle consumers are creating unprecedented pressure on margins and customer lifetime value.  Bridgeforce understands these challenges and our originations expertise helps clients extract value from their target customer base and improve underwriting strategies to safely grow market share.  Our extensive CRM experience also helps our clients retain hard-won customers in the face of intense competition.

Merger and Acquisition Support

Bridgeforce maintains long-term trusted advisor relationships with private equity and investment clients (serving three of the top five global investment firms).  We identify the risks and opportunities inherent in loan portfolios and lenders’ business models to provide clients with insights and practical recommendations to inform strategic investment decisions required during M&A.

Portfolio Integration

Drawing on our extensive experience in mergers and acquisitions, with a total deal size of $10B, we coordinate the many moving parts required for a successful portfolio integration. We ensure that all essential building blocks are in place and robust program management routines pave the way for a smooth portfolio transition.

Portfolio Re-Pricing

In today’s environment of margin compression, intense competition, savvy consumers and increased regulatory scrutiny, the management of your back-book has never been more important.  Bridgeforce’s proprietary risk-based pricing models used with top 20 banks and global firms, coupled with our deep analytical expertise will maximize return on capital deployed and bottom-line profitability. A recent engagement for a European credit card portfolio increased yield by 98 bps and resulted in negligible borrower attrition.

Vendor Selection

Selecting an external service provider can be a highly effective way of building new capabilities or accelerating time to market, but it also introduces risk. We can shortlist potential partners, design custom scorecards, and manage the RFP process with a framework we’ve used 20 times over, to reduce your risk and ensure impartial outcomes. We understand your priorities and take responsibility for managing the end-to-end process on your behalf.

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“Bridgeforce is excellent at understanding the cultural environment of their clients while balancing both strategic needs and the ability to execute. We valued their insight and experience. They delivered what they promised, and it was above our expectations.”

-Large Depository Institution