How to Leverage Digital Technologies to Improve the Member Experience


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Credit union members expect you to go digital. Bridgeforce’s Bo Backerman explains what that means. In this video, Bo takes on digitalization from a credit union perspective. He highlights the special considerations credit unions should make when digitalizing the customer experience and back-office functions.

Watch Credit Union Digitalization to get started on your journey.

When done right, the benefits of digital go beyond customer needs and can offer the credit union new sources of revenue, improved satisfaction scores and an improved ability to collect.

RELATED CONTENTRead Bo's new blog on the top considerations to make when embarking on digital transformation in credit unions

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