Insights

The latest insights from our consumer banking experts on how to solve the financial service industry’s most pressing matters.

Collections & Loss Mitigation

Events Calendar of Events 2025
Blogs Debt Collection Industry Trends 2025: What’s Reshaping Strategies
Blogs Getting Better, Faster with Speech Analytics in Collections
Case Studies Mastering Collections Negotiation: How One Lender Transformed its Repayment Success
Case Studies Super-Regional Bank Modernizes Collections Dialer to Transform Customer Service
Blogs How to Prepare Debt Collection Operations for Rising Delinquency Rates
Case Studies Proven Collections Call Model Training Increases Agent Performance
Blogs Debt Collections Operations: Best Practices
Blogs Collections in 2025 – A Global View
Blogs 6 Pillars of a Customer-Centric Debt Collection Strategy
Blogs Financial Literacy: A Business Case That Empowers Customers and Your Institution
Blogs Education and Hardship Solutions for Customers in Financial Distress
Press Releases Bridgeforce and Provana Forge Strategic Alliance
Webinars PODCAST: Navigating FCRA and Debt Collection [Hosted by Troutman Pepper]
Blogs How to Improve Your Loss Recovery Strategy with Debt Collection Analytics
Blogs Key Elements for a Successful Loan Repayment Program
Blogs Curbing Collections Complaints: Simple Fixes to Reduce Customer Dissatisfaction
Blogs Debt Collection Industry Trends and Insights 2024
Blogs Building a Business Plan for Debt Sales
Case Studies Residential Leasing Agency Boosts Collection Rates by 50% in Weeks
Case Studies Unlocking Future-Ready Digital Collections: A Strategic Journey with Bridgeforce
Blogs Enhancing Empathy in Collection Agent Training
Case Studies Elevating Collections Quality Through Call Listening
Press Releases Bridgeforce Unveils Solution to Streamline Debt Collections & Cut Costs
Blogs For Effective Digital Debt Collection, Channel Your Inner Digital Marketer
Blogs Spotlight: Collections Vendor Management and Customer Experience
Case Studies Collections Training Helps Company Reach their Dollars Collected Target
Blogs Collections Customer Service: Building Loyalty for Repayment Success
Infographics How Advanced Lending Insights can Drive Treatment Decisions
Blogs Online Debt Collections Strategy
Blogs Balancing Empathy and Tact in Collections Calls
Videos Bridgeforce: Our Story
Blogs CFPB Debt Collection Compliance Guide
Blogs Sustainable Call Center Performance: Proven 4 Step Approach
Blogs Develop an Adaptive Call Model for High Performance Call Centers
Blogs Spotlight: Techniques to Prepare Collections Operations
Blogs Achieve High Performance with Call Center Training
Blogs Implementing Effective Call Center Coaching Techniques
Blogs How to Reward Success to Sustain Call Center Agent Performance
Blogs Modular Debt Collection Technology Explained
Blogs Elevate Collections Customer Experience: Call Center Empathy Techniques
Case Studies Global Bank Uses Empathy to Boost Customer Care in Collections
Infographics Upgrading Collections Tech: 9 Mistakes to Avoid
Infographics Upgrading Collections Tech: 9 Steps to the Right Solution
Infographics Using Mobile Banking to Boost Debt Collections
Case Studies Managing Vendor Selection Process to Accelerate Digital Collections Implementation
Collections & Loss Mitigation
Webinars Vendor Selection 3-Part Webinar Series
Webinars Vendor Selection Part 1: Start Collections Tech Search the Right Way
Webinars Vendor Selection Part 2: Finding Your Fit When Selecting Collections Tech
Webinars Vendor Selection Part 3: Collections Tech Implementation 101
Blogs Implementing Email and SMS for 7 in 7 Compliance
Webinars Everything You Need to Know About the 7 in 7 Rule
Publications 5 Ways to Improve Collections in Residential Leasing
Publications Achieve an Uplift of Over 40% in Dollars Collected
Webinars Collections Agent Training
Blogs How to Design an Effective Digital Collections Strategy
Case Studies Super-Regional Bank Partners with Bridgeforce for High-Risk Loan Portfolio Management
Webinars Being Prepared Pays Off: How to Manage for a Digital Future
Webinars Advanced Digital Capabilities for Loss Mitigation
Videos Make the Cut Series: The Digital Imperative
Blogs Stand Out from the Crowd with Simple Default Analytics