Insights

The  latest insights from our consumer banking experts on how to solve the financial service industry’s most pressing matters.

Policy & Procedure

Case Studies Building Financial Stability: Bridgeforce’s Strategic Playbook for Credit Counseling Amidst Crisis
Blogs Successfully Transform Your Phone Channel Collections Training for Remote Agents
Blogs Fortify Your Banking Risk Controls for Regulatory Compliance
Blogs Consumer Data Furnishing Errors: 5 Reasons They Persist and How to Avoid Them
Webinars Build a Furnishing and Disputes COE for Efficiency, Compliance and Happy Customers [WEBINAR]
Case Studies Top-30 Bank is Confident in New Consumer Reporting Disputes Practices
Webinars Create a Best-in-Class Credit Furnishing and Disputes Oversight Program [WEBINAR]
Publications Improve Credit Reporting Accuracy & Efficiency
Blogs The Case for Centralized Credit Furnishing
Events Webinar Series: Build a Best-in-Class Oversight Program for Credit Furnishing and Disputes
Blogs 2023 Consumer Lending Industry will Focus on Customer Needs
Blogs Tune Your Banking Fraud Center of Excellence for Efficiency and Customer Assurance
Blogs Collections Reference Guide: A Refresher on the Debt Collection Rule
Blogs Credit Union Readiness for the CFPB Dance
Blogs Fraud Tech Health Check
Blogs How to Create Proper Procedures that Reduce Operational and Compliance Risk
Videos Reducing Manual Handoffs in Credit Reporting Disputes
Blogs How Accurate is Your Metro 2® Furnishing? (Do you even know?)
Publications Process Management Rules & Tools Guide
Blogs How’s Your Operational Risk Health?
Blogs Pressure-Test Your Complaints Management Program
Case Studies Increase Accuracy and Efficiency of Dispute Management and Data Furnishing
Blogs 7 in 7 – Another Reason to Use Email and SMS as a 1st Party Collector
Publications Understanding SCRA and MLA Lookbacks
Webinars Everything You Need to Know About the 7 in 7 Rule
Blogs SCRA: The DOJ Ups the Ante with New Mandates
Publications RegTech to Improve State of Control
Blogs Bogus Identities. Actual Crimes: Protect Your Customers Now
Press Releases New PCI-Certified Cloud Offering for DQS
Blogs Master Your Next Regulatory Lookback
Blogs Combat Banking Fraud in a Changing Disputes Landscape
Case Studies Automated Tool Reduces Credit Bureau Disputes
Blogs Identity Theft in Your Credit Bureau Disputes Process