Results - Bridgeforce

Bridgeforce provides needed improvements for regulatory preparedness

The client was quickly expanding, and the resulting regulatory expectations were mounting. Bridgeforce’s assessment was essential to identify any flaws in their compliance management framework that might impact their oversight.

Case Studies Credit Union Gets Regulator-Ready with a Compliance Management System Assessment

“Bridgeforce identified and shared numerous improvement opportunities that our team needed to hear and learn.”

– TOP CREDIT UNION

Empathetic collections training program boosts global bank’s customer satisfaction by 16%

A global bank needed a better way to manage difficult emotions during collections calls and provide appropriate solutions. Bridgeforce helped the client establish a new customer care team in six weeks.

Case Studies Global Bank Uses Empathy to Boost Customer Care in Collections

“The work that we did has helped hundreds of customers in a material way… Overall the effort to stand this up has been the most meaningful work of my career and I feel fortunate that you were there to help move it forward.”

– GLOBAL BANK

Delivered collections strategies and enhancements within weeks, thus gaining an expected 40-50% increase in collection rates

The collections arm of a residential leasing agency needed to quickly increase collection rates and adapt to the challenges of an economic downturn. We developed outreach strategies and long-term sustainable treatments.

Case Studies Residential Leasing Agency Boosts Collection Rates by 50% in Weeks

“The Bridgeforce team is incredibly knowledgeable in their space, they adapt to the environment as their training evolves and they are nimble. Able to shift gears and focus as dictated by need. An overall excellent experience.”

– RESIDENTIAL LEASING AGENCY

Instilled confidence in a large pension fund company to act quickly on a mortgage portfolio investment

We used our risk-based due diligence tactics to accurately price identified mortgage portfolios for a stable, long-term risk-adjusted return

Case Studies Due Diligence Helps Company Purchase Mortgage Portfolios Despite Economic Uncertainty

“We experienced a very knowledgeable, flexible, insightful team that provided quality recommendations and take-aways. Bridgeforce exceeded our expectations and we are looking forward to our next engagement with them.”

– PENSION FUND COMPANY

Reduced a top 20 bank’s fraud disputes backlog of 25,000 claims to less than 5,000 within a few weeks

We conducted a targeted assessment to identify and prioritize opportunities and constraints, homing in on the repeatable manual processes that consumed agent time and slowed the time to process chargeback claims. The data we collected was used to create an action roadmap for both short and long-term enhancements. We also built requirements for the new process automation, resulting in implementation of the BOT.

Case Studies Enhancements Reduce Bank’s Fraud Disputes Backlog by 80%

“The Bridgeforce team delivered more than expected and billed less than what was approved. The team’s real-world experience made a big difference in what we were able to accomplish. Thank you for the partnership.”

– TOP 20 BANK

Built a strategic approach to transform mortgage servicing that expects to achieve $600 million in benefit annually

Over four months we developed a strategic plan along with site-specific action plans. We used forecasting and modeling tools and held multiple working sessions to identify automation opportunities.

Case Studies Building a New Future for Mortgage Servicing with a Top 10 Lender

“[Bridgeforce consistently] brings pragmatic and value-added solutions.”

– TOP 10 LENDER