Shawn Murray Senior Delivery Manager

Shawn drives performance and change across many products and companies.  His expertise, gained from over 25 years’ in the financial services industry, crosses many functional areas including vendor management, operational risk, call center operations, performance management, collections, workforce management, and project management.  Shawn’s diplomacy and keen organization skills have made him the go-to person for complicated, challenging projects.

Most recently Shawn helped clients implement digital collections platforms and develop robust controls programs for servicing activities. Since joining Bridgeforce in 2014, Shawn has led several client engagements both domestically and in the UK, bringing a unique blend of leadership experience in Operations and Risk Management. He worked with clients on everything from large scale transformations to assessing risk management frameworks in response to consent orders.  In all cases, Shawn’s experience allows him to tailor his approach and solutions to each client’s specific needs while ensuring favorable outcomes that are on-time and on-budget.

Prior to Bridgeforce, Shawn held several leadership positions at MBNA America, Bank of America, and J.P. Morgan Chase. While at MBNA America and Bank of America, his responsibilities included call center operations in collections and unsecured lending. Additionally, Shawn led the vendor management team responsible for the relationship with the Credit Counseling Industry. His responsibilities at J.P. Morgan Chase were focused on credit card recoveries, specifically, managing the performance and compliance of multiple third-party vendors.​

Shawn lives in Hockessin, DE with his wife and kids (and dog).  When he’s not consulting, he’s cheering from the sidelines of one of his kids sporting events or simply enjoying the outdoors.

“If Shawn ever decides to leave consulting, he has a future as fortune teller because everything he said was going to happen did.”— Client

Specialty Areas:

  • Consumer Lending Collections and Underwriting
  • Call Center Operations
  • Program Management
  • Vendor Management