Andrew brings a keen sense of observation and the ability to quickly home in on the most practical way forward around complex problems ranging from cross functional operational inconsistencies to standing up contact centers. Known as a straight-forward pragmatist, Andrew can transform a business operationally while inspiring trust and galvanizing the teams that he leads and grows.
As COO, Andrew leads the operations and marketing efforts for Bridgeforce. He is known for smoothly integrating with clients and improving organizations operationally and strategically. In a recent 15-month long project, Andrew overhauled operations for a client post-portfolio migration, stepped in as the CEO for the outsourcing vendor at the client’s request and ultimately set the client (and the vendor) up for long term success, delivering an exceptional customer experience. This year, his strategic vision, practical application of technology in operations and focus on agent training/coaching brought a property management company’s collections rate up by 40%.
Andrew expertly drives both launches and the re-engineering of operational capabilities and platforms. He particularly excels when clients are challenged in vendor relationships. While working with clients in the UK and Eurozone, Andrew has improved customer journeys, streamlined digital transformations, developed loss mitigation strategies, created mortgage risk mitigation procedures, and built strategies for fraud, credit line management (credit cards, mortgages and current accounts), authorizations and collections (credit cards, personal loans, BTLs, refi’s and current accounts).
Prior to Bridgeforce, Andrew served as COO for MXT Card Services, a start-up credit card and portfolio management company, and COO for the credit card joint venture between Bank of America and IXE Banco in Mexico City. An outdoor enthusiast who enjoys hunting, fishing, hiking and boating, Andrew lives in Delaware with his two dogs and cats.