Events

Calendar of Events 2025

January February March April May June July August September October November December

January 2025

Webinar: AccountsRecovery, The Do’s and Don’ts of Credit Reporting Today | January 8

Michelle Macartney joined a panel of experts to explore the do’s and don’ts of credit reporting, offering actionable strategies to help navigate today’s complex regulatory landscape with confidence.

February 2025

Webinar: AccountsRecovery, Can Going Legal Replace Credit Reporting? | February 3

A panel of experts discussed whether the trend to prohibit credit reporting will lead to more collection lawsuits and the implications of this trend. Information here.

RMAI Annual Conference | February 10-13

Michelle Macartney joined our partner Provana to share insights with leaders in the receivables industry while at the conference in Las Vegas.

Webinar: AccountsRecovery, What Information Do Your Collectors Need to Get During an Interaction with Consumers? | February 25

Mike Olsen joined an industry panel to talk about conversations with consumers and what topics to cover in order to help make sure that you are getting all the information you need to make the best decisions possible and to put collectors in the best position possible to collect.

March 2025

CBA LIVE 2025 | “Level Up” Conference | March 17-19 | Orlando, FL

Session: Default Management: Getting Better, Faster with Speech Analytics

Speakers: Andrew Domino and Sean Clark of Provana

Description: How speech analytics, combined with a robust call model and training program, can significantly enhance collection rates, customer experience, and compliance.

Session: Navigating Credit Reporting Accuracy and Compliance in a Shifting Regulatory Landscape

Speakers: Michelle Macartney, Kim Phan of Troutman Pepper, Michael Sogomonian of DMS

Description: As technological advancements and evolving regulatory priorities reshape the credit reporting landscape, financial institutions face mounting pressure to ensure accuracy, fairness, and compliance. This session combined critical insights into improving data management and dispute resolution with a deep dive into the latest updates in FCRA compliance and regulatory expectations.

April 2025

Webinar: RMAI | April 16, 9am PT/12:00 ET | FCRA Regulatory Requirements and Practical Solutions for Compliance

1 Hour | I Credit

FCRA compliance continues to be a primary focus for the CFPB and regulators for state-level credit reporting legislation and regulations, including the CFPB’s proposed rules for medical debt reporting. Michelle Macartney leads this webinar to dive into what’s new on the regulatory front for credit reporting and what hasn’t changed but remains important across furnishing, disputes, and usage. The speakers will discuss strategies to help furnishers and end users comply with regulatory expectations while achieving operational efficiencies with automation and appropriate controls. Finally, we’ll share some ideas on how to prepare for and survive regulatory exams focused on credit reporting, disputes, and usage while sharing best practices for managing related operations.

May 2025

FICO World25 | May 5-9 | Hollywood, Florida

Session: Matrix Mavericks: Heroes of Cross-Functional Collaboration

Lynne Cox joined a panel of top banking experts to discuss the importance of cross-functional collaboration. They discussed secrets of how to break down silos and gain enterprise-wide alignment. The panelists shared about major successes and wins, from fostering collaboration across the organization and building better customer experiences to realizing enterprise-wide efficiency and creating a cohesive AI strategy.

CDIA Connect | May 7-9 | Crystal City, Virginia

Bridgeforce is a proud sponsor of CDIA and has been a trusted partner to CDIA for several years. We were proud to bring education and best practices to the the conference.

Session: A Risk Management Framework for Consumer Reporting: Optimize Operational Efficiencies and Strengthen Compliance

Michelle Macartney’s session explored best practices and key controls that support effective risk management while helping furnishers prepare for heightened oversight. Importantly, compliance doesn’t have to mean increased costs—Michelle was joined by Bruno Buccolo from PenFed and they discussed how technology and strategic approaches can enhance efficiency while mitigating risk.

July 2025

Two-Part Webinar Series: CDIA | Protecting Privacy: Understanding the Permissible Use of Consumer Reports

Part 1 | July 17, 2pm ET | Getting It Right — The Basics of Permissible Purpose | Register Now!

This foundational session covers the core privacy protections under the FCRA and how to stay compliant when accessing consumer reports. You’ll learn what qualifies as a permissible purpose, when and how consumer reporting agencies can furnish data, key compliance obligations for report users, the legal and reputational risks of misuse, and practical steps to ensure ongoing compliance. Whether you’re in banking, lending, housing, hiring, or collections, this session will equip compliance officers, legal teams, risk managers, HR professionals, and operational staff with the knowledge to use consumer data lawfully, responsibly, and with confidence.

August 2025

Two-Part Webinar Series: CDIA | Protecting Privacy: Understanding the Permissible Use of Consumer Reports

Part 2 | August 20, 2pm ET | Use of FCRA-Governed Data in Your Organization & Common Pitfalls | Register Now!

Are you confident in how your organization uses consumer report data—and the risks that come with it? Building on Part 1, this session dives deeper into enterprise-wide use of FCRA-governed data, common compliance pitfalls, and key lessons from enforcement actions. Learn how to inventory data use, avoid missteps like unclear permissible purpose or weak controls, and implement practical strategies for audits, oversight, and ongoing compliance. Ideal for compliance, legal, risk, audit, and operations teams, this session will help you manage consumer data more responsibly and reduce risk across your organization.

September 2025

CDIA Consumer Reporting Roundtable | September 10, 12pm ET | Wilmington, DE | Invitation only

October 2025

CDIA Workshops | Metro 2® Format Advanced Workshops | October 22-23 | Nashville, TN | Register

Description: The Metro 2® Task Force brings an interactive and insightful, workshop including general sessions and breakouts, which will feature Michelle Macartney.

November 2025

Women in Consumer Finance Conference | Nov 10-12 | Charlotte, North Carolina

Bridgeforce is sponsoring this event as the community impact sponsor and sending a team to discuss industry-related topics and meet with peers in financial services.

CDIA Workshops | Metro 2® Format Advanced Workshops | November 18-19 | Clearwater, FL | Register