Bridgeforce’s collections assessments prepare lenders confidently for what’s ahead – from taking on new innovations, to improving the customer experience, driving down defaults, and everything in between. Read the stories of our clients’ successes below to see our approach in action.
In today’s environment of rising delinquencies, increasing regulatory expectations, and shifting consumer behavior, even the most capable collections teams are reassessing their operations. And for good reason: success in collections is no longer just about recoveries. It’s about managing risk, scaling for growth, and preserving member and customer relationships along the way.
That’s where a Collections Assessment from Bridgeforce comes in.
From billion-dollar credit unions to regional lenders and high-growth financial institutions, our clients come to us not because their collections operations are broken, but because they’re determined to make them better.
They want independent, objective insight. They want to validate what’s working, identify where gaps may exist, and get a clear, actionable plan to improve. Most importantly, they want to ensure that their collections strategies can keep pace with the evolving needs of their business.
Why Clients Turn to Bridgeforce
Clients know that they will get speed, thoughtful design, and experts backed by 25 years of consumer lending expertise.
Recently, clients have come to us with various challenges:
- A small credit union started to see more of its members fall behind on loans—and was facing fresh findings from a regulatory exam.
- A large, fast-scaling financial institution was preparing to triple its credit card portfolio but unsure whether its collections operations could handle the growth.
- A mid-sized credit union experiencing raised delinquency rates in its auto portfolio, had just upgraded to a new collections platform and wanted to ensure it was positioned to maximize the new tech’s capabilities.
While their contexts were different, their objective was the same: Create a tailored strategy that meets the demands for growth, closes operational gaps and increases dollars collected.
What Our Collections Assessments Deliver
Each client begins their assessment with two key goals in mind:
- Understand where they stand. What’s working well? Where are the gaps? What risks might be lurking beneath the surface?
- Get a clear, prioritized roadmap. What changes will deliver the greatest impact—and how should those be sequenced to align with capacity and budget?
A Streamlined and Strategic Process
We start with a tailored collections questionnaire geared to be quick to complete; most clients do so in a few hours. This helps us quickly understand the client’s current practices and identify what documentation is available, saving time and streamlining the discovery process.
From there, we analyze the questionnaire, start our proprietary assessment matrix, and issue a focused RFI to request discovery documents relevant to the clients’ practices. No two RFI’s are the same. Then we conduct interviews with key stakeholders to complete detailed discovery.
After our initial analysis, we provide an early report of strengths and opportunities. Finally, we deliver a comprehensive enhancement plan with prioritized recommendations and supporting guidance to help the client act quickly.
What We Assess
Our Collections Assessments provide a 360-degree view of an organization’s default management operation, including:
- Organizational structure, team performance, and training
- Collections and contact strategies
- Forecasting and analytics
- Tech stack and platform performance
- Channel effectiveness and coordination
- Payment strategies and operational workflows
As with every client, needs vary. Some clients want to leave no stone unturned, and others may just want their training program evaluated. Whatever the need, the Bridgeforce Collections Assessments are fully customizable so that clients get the most out of their consulting budgets.
A Trusted Approach That Delivers Real Results
Each client receives individualized attention and results suited to their needs, from a prioritized action plan, to improved collection dollars to finalized policies and procedures.
- A large state-chartered credit union with over $9 billion in assets used our assessment to confirm their strategic direction—and make some high-impact changes. After identifying poor third-party agency performance, the team gained clarity and confidence to pursue a better partnership. They walked away with a roadmap that balanced both high-priority initiatives and quick wins. Our work positioned the client to move on from what was holding them back.
- A small lender gained visibility into performance for the first time. They quickly implemented key enhancements to policies and procedures to align with regulatory expectations and received actionable improvements to member communications. Our tailored recommendations helped them focus on what mattered most for their size and capabilities.
- A leading residential leasing agency in the throes of an economic downturn anticipated a 40-50% increase in collections rates within weeks after our assessment uncovered new predictive risk and curability attributes. Our assessment also paved the way for enhanced written communications and a more nuanced outreach strategy to improve customer relationships leading to higher payment rates.
- A fast-growing financial institution preparing for a major portfolio expansion used our assessment to uncover the gaps between their current operations and future needs. With a prioritized action plan in hand, they were able to invest strategically in technology, analytics, and controls, positioning themselves for sustainable growth without compromising collections performance and customer experience. Our assessment was the stepping stone this client needed for successful collections innovation.
- A mid-sized credit union recovering from an increase in auto loan delinquencies post-platform upgrade found the assessment to be the catalyst they needed. While many of the team’s ideas were on the right track, we helped organize those into a clear plan, prioritize them, and build the business case for investment. As a result, the credit union implemented new treatments, enhanced call monitoring, and pursued collections training with our support. Our findings got the right decision-makers on-board to upskill their collections staff to hold better conversations.
“The value of a Bridgeforce Collections Assessment isn't in a binder of generic suggestions; it's in how we tailor our recommendations to each client's goals, scale, and readiness”— Andrew Domino
Bridgeforce Collections Assessments Provide a Clear Path to Improvement
For clients who want a concrete strategy to scale for growth or overcome shortfalls and inefficiencies, Bridgeforce’s Collections Assessments provide exactly that.
With standardized pricing, fast deployment, and deep industry knowledge, we help our clients not only identify what’s possible, but achieve it.
Because when you’re committed to operational excellence, every insight counts. And when you act on the right ones, you don’t just close gaps, you get ahead.
Contact us today to start uncovering your new collections opportunities that drive performance improvements and decrease losses.