Collections and Loss Mitigation

Optimizing collections and loss mitigation strategies in the digital age.

Bridgeforce has a long history of implementing highly effective Collections and Loss Mitigation solutions across multiple product lines. Whether it’s digital enablement, operational improvement, agent training for economic impacts, system upgrades and replacements or selecting and managing collections agency and/or Debt Buyer partners, we can help.

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    The classic telesales-driven collections model is no longer viable, and today’s customers demand digital solutions that put them in the driver’s seat. Digital enablement allows customers to choose how and when they interact with service providers.

    Bridgeforce has been at the forefront of digital collections strategy, operations and enablement for over a decade.  Having developed and launched two digital collections solutions, we have the real-world experience to create value and improve business performance across the full collections and loss mitigation lifecycle.

    See best practices and methods from our Webinar Series: Vendor Selection and Implementation – The Right Way

    Our Services
    Digital Solutions and Automation
    We help break down barriers in order to speed up the time-to-business value by helping clients effectively leverage artificial intelligence, machine learning and robotic process automation solutions.
    Operating Model Design
    Bridgeforce provides independent expertise to ensure that your investment dollars are spent on the right tech upgrades.
    IT and Systems
    Our proprietary operational assessment tool and training programs will create a dramatic improvement in your collections and recovery practices.
    Vendor Selection and Management
    Our programs establish the creation or enhancement of robust evidence-based governance and oversight processes that can be executed consistently by your entire team.
    Our Impact
    Recovery Performance Analysis
    The client, a non-profit student loan servicer was focused strictly on servicing and collecting previous loans that had been made. They had limited resources to conduct analytics on the recovery portfolio. Most decisions were made by “gut feel” and there was little insight of variables driving payment in recovery. Bridgeforce analyzed a dataset containing all... View Article
    Our Impact
    Collections Training Delivery
    Our Impact
    Being Prepared Pays Off: How to Manage for a Digital Future
    Watch this Webinar On-Demand Here Webinar Recap The biggest challenge many collections professionals face is connecting with customers to customize the modern collections experience and get paid. We all know that older telephony channels are inefficient and fail to meet customers where they spend all their time…on digital channels. Our Webinar Covered the Following Topics:... View Article
    While we have worked with many consultants, Bridgeforce actually does the work.  They won't paint a picture, they will actually do detailed procedure write ups and reviews and work with your staff to deliver an optimal product.  We have been very satisfied with their efforts on these initiatives and they have subsequently been used in other business areas...
    SVP, Top 5 Bank
    Our Solutions Benefit
    Compliance and Regulatory
    Achieving compliance and control objectives while improving collections performance and customer satisfaction.
    Internal IT
    Breaking down barriers to ensure projects continue moving forward and delivering value to the business.
    Credit Risk
    Understanding how effective collections and loss prevention play a role within a strong Credit Risk framework.
    Meet Our Collections and Loss Prevention Experts
    John Sanders
    Managing Partner and CEO, Bridgeforce Consulting
    Andrew Domino
    Managing Partner and COO
    Andrew Hopkins
    Senior Program Manager
    Shawn Murray
    Senior Program Manager

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    Today's customers demand transparency while servicers are looking to improve journeys and reduce costs. Bridgeforce Managing Partner Andrew Domino's recent article makes the case that collectors should be leveraging an optimized mix of contact channels to bridge this gap. Andrew joins a panel of industry experts and executives to talk about actionable ways to evolve your #Communication strategy at the insideARM Strategy & Tech Conference on July 15, at 11am EST. Learn more at