THE BRIDGEFORCE COLLECTIONS PERFORMANCE SUITE.

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  • Fixed timelines avoid long, protracted engagements and spiraling costs.
  • Guaranteed to take the uncertainty out of the equation.
  • Senior experts tackle your project – no junior staff.
  • You choose the service that’s tailored to fit your collections operation.
  • Proven track-record delivering fast, effective results through ~1,000 successful projects.
  • 24 years working with lenders ranging from top-10 banks to regional credit unions and fintechs.
  • 95% re-engagement rate — our clients trust us and return to us for solutions.
  • Custom-built for lending institutions up to $8B in assets (if you’re a larger lender, please reach out for a quote).
“Let me express my gratitude towards the Bridgeforce team. My colleague and I both agree that the professionalism, diligence, and time conciseness of each of you was outstanding and the deliverables were executed with a high level of detail.”

– Default Operations Leader (CollectionsAccelerator 360° COMPETITIVENESS ASSESSMENT client)

The Bridgeforce Collections Performance Suite of Services

Performance Suite  Foundational:

  1. Policies and Procedures Review
  2. Current Capabilities Scan
  3. Side-by-side Work Session
  4. Findings Report
  5. Standard Completion Time: 2 weeks

Performance Suite  Fundamental:

  1. Policies and Procedures Review
  2. Current Capabilities Scan
  3. Staff Interviews
  4. Tailored Stakeholder Report
  5. Action & Findings Report
  6. Standard Completion Time: 2-3 weeks

Performance Suite  Comprehensive:

  1. 360° Analysis of Policies, Procedures, Customer Communications for:
    • Offer & Contact Strategies, Compliant Procedures, Improved Workflows, Risk Control
    • Customer Analytics and Activity Data
  2. Staff Interviews
  3. Training Analysis
  4. Best Practices Audit
  5. Completed Gap Assessment of Current State to Industry Best Practice
  6. Comparison Report: Actual Activities Versus P&P
  7. Priority Enhancement Plan
  8. Future-Proof Plan
  9. Standard Completion Time: 4 weeks

Performance Suite  Digital Diagnostic:

  1. Digital Usage Evaluation
  2. Scan Against Regulatory Requirements
  3. Comparison to Customer Needs
  4. List of Weaknesses
  5. Enhancement Plan
  6. Standard Completion Time: 2-3 weeks

Performance Suite  Call Center Performance:

  1. Call Listening with Feedback Forms and Individualized Coaching Sessions
  2. Customized Call Model
  3. Interactive Agent and Manager Training Agenda with Materials
  4. Step-by-Step Agent Training Facilitator Manuals
  5. Call Quality Dashboard with Team Results
  6. Effective Communication Job Aids and Call Coaching Forms
  7. Standard Completion Time: 4-6 weeks

Our Collections Performance Suite of solutions is custom built for lending institutions up to $8B in assets; larger lenders can reach out for a custom quote for their organization.