THE BRIDGEFORCE COLLECTIONS PERFORMANCE SUITE.
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We don’t need to convince you with a sales call. Click the button below to download the immediate pricing and details for each solution.
Fixed pricing delivered upfront without a call.
- Fixed timelines avoid long, protracted engagements and spiraling costs.
- Guaranteed to take the uncertainty out of the equation.
- Senior experts tackle your project – no junior staff.
- You choose the service that’s tailored to fit your collections operation.
- Proven track-record delivering fast, effective results through ~1,000 successful projects.
- 24 years working with lenders ranging from top-10 banks to regional credit unions and fintechs.
- 95% re-engagement rate — our clients trust us and return to us for solutions.
- Custom-built for lending institutions up to $8B in assets (if you’re a larger lender, please reach out for a quote).
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“Let me express my gratitude towards the Bridgeforce team. My colleague and I both agree that the professionalism, diligence, and time conciseness of each of you was outstanding and the deliverables were executed with a high level of detail.”
– Default Operations Leader (CollectionsAccelerator 360° COMPETITIVENESS ASSESSMENT client)
The Bridgeforce Collections Performance Suite of Services
Performance Suite Foundational:
- Policies and Procedures Review
- Current Capabilities Scan
- Side-by-side Work Session
- Findings Report
- Standard Completion Time: 2 weeks
Performance Suite Fundamental:
- Policies and Procedures Review
- Current Capabilities Scan
- Staff Interviews
- Tailored Stakeholder Report
- Action & Findings Report
- Standard Completion Time: 2-3 weeks
Performance Suite Comprehensive:
- 360° Analysis of Policies, Procedures, Customer Communications for:
- Offer & Contact Strategies, Compliant Procedures, Improved Workflows, Risk Control
- Customer Analytics and Activity Data
- Staff Interviews
- Training Analysis
- Best Practices Audit
- Completed Gap Assessment of Current State to Industry Best Practice
- Comparison Report: Actual Activities Versus P&P
- Priority Enhancement Plan
- Future-Proof Plan
- Standard Completion Time: 4 weeks
Performance Suite Digital Diagnostic:
- Digital Usage Evaluation
- Scan Against Regulatory Requirements
- Comparison to Customer Needs
- List of Weaknesses
- Enhancement Plan
- Standard Completion Time: 2-3 weeks
Performance Suite Call Center Performance:
- Call Listening with Feedback Forms and Individualized Coaching Sessions
- Customized Call Model
- Interactive Agent and Manager Training Agenda with Materials
- Step-by-Step Agent Training Facilitator Manuals
- Call Quality Dashboard with Team Results
- Effective Communication Job Aids and Call Coaching Forms
- Standard Completion Time: 4-6 weeks
Our Collections Performance Suite of solutions is custom built for lending institutions up to $8B in assets; larger lenders can reach out for a custom quote for their organization.