Shawn’s expertise, gained from over 28 years’ in the financial services industry, crosses many functional areas including operational risk and compliance, call center operations, vendor management, performance management, collections, workforce management, and project management.  Shawn’s diplomacy and keen organization skills have made him the go-to person for complicated, challenging projects.

Since joining Bridgeforce in 2014, Shawn has led several client engagements both domestically and in the UK, bringing a unique blend of leadership experience in operations and risk management. He worked with clients on everything from large scale transformations to assessing risk management frameworks in response to consent orders.  In all cases, Shawn’s experience allows him to tailor his approach and solutions to each client’s specific needs while ensuring favorable outcomes that are on-time and on-budget.

Prior to Bridgeforce, Shawn held several leadership positions at MBNA America, Bank of America, and J.P. Morgan Chase. While at MBNA America and Bank of America, his responsibilities included call center operations in collections and unsecured lending. His responsibilities at J.P. Morgan Chase were focused on credit card recoveries, specifically, managing the performance and compliance of multiple third-party vendors.​

Shawn lives in Hockessin, DE with his wife and kids (and dog).  When he’s not consulting, he’s cheering from the sidelines of one of his kids’ sporting events or simply enjoying the outdoors.

Specialty Areas:

• Operational Risk and Compliance
• Consumer Lending Collections and Underwriting
• Call Center Operations
• Program Management
• Vendor Management