Bridgeforce’s challenge was to:
Bridgeforce rapidly conducted an extensive assessment of 5,000 very high-risk accounts. After reviewing the opportunities and gaps, and taking into consideration the need to quickly develop a prioritized plan, Bridgeforce built a two-phased approach.
Bridgeforce’s work shortened execution time and helped the client focus its resources on the highest-value processes, all within six weeks. The team helped the bank quickly analyze and treat 5,000 accounts in Phase 1 and 25,000 high risk accounts in Phase 2. The work completed by Bridgeforce resulted in conversion and treatment rates that exceeded the bank’s expectations.
The bank was aware of Bridgeforce’s extensive client-side experience during the Great Recession and our ability to quickly understand the unique challenges, identify opportunities and find best-fit solutions to reduce the risk and improve treatment rates.