Press Releases

SCRA Center of Excellence Program Enhances Servicemember Care and Ensures Compliance

Chadds Ford, PA and Lisle, IL – November 8, 2024 – Bridgeforce, in collaboration with Provana, is proud to announce the launch of its SCRA Center of Excellence (COE), a holistic solution designed to ensure compliance with the Servicemembers Civil Relief Act (SCRA) while providing exceptional care to Servicemembers and their families.

“At Bridgeforce, we are committed to empowering our clients to proactively address the needs of Servicemembers and their families. By equipping them with the right tools and support, we ensure that every Servicemember receives the concierge treatment they deserve.”— John Sanders, CEO

Why SCRA Compliance Matters

With a 27% rise in military complaints to the CFPB in 2023 and significant fines for non-compliance, the need for robust SCRA solutions has never been greater. Bridgeforce and Provana’s joint offering addresses these challenges head-on, ensuring that financial institutions can seamlessly provide Servicemembers with protections they deserve.

Key Features of the SCRA Center Of Excellence Offering

White Glove Service:

We will design and implement a COE SCRA delivery model for clients. The COE combines the best of internal client resources and capabilities with our extensive knowledge and understanding of SCRA.

Advanced SCRA Scrubs:

Using cutting-edge technology, the COE performs optimized scrubs to reduce errors and ensure comprehensive SCRA coverage. This includes daily validations and individual PDF certificates for each processed file.

Unified Compliance and Care:

The COE offers a scalable and customizable solution, adaptable to institutions of all sizes. It integrates seamlessly with existing systems to enhance Servicemember care and streamline compliance processes.

Proactive Support:

The COE anticipates Servicemembers’ needs, providing support before they even ask. This proactive approach simplifies their experience and ensures they receive the best possible care.

The launch of the SCRA Center of Excellence marks a significant step forward in supporting Servicemembers and their families. By combining advanced technology with proven, white-glove service, Bridgeforce and Provana are setting a new standard for SCRA compliance and care.

This initiative not only addresses the regulatory challenges faced by financial institutions but also ensures that those who serve our country receive the comprehensive support they deserve. For more information on how the SCRA COE can benefit your organization, please contact Bridgeforce today.

About Provana

Provana is a highly specialized knowledge process management company delivering tech-enabled services to the credit and collections, legal processing, and revenue cycle management sectors. With over a decade of expertise in business process management (BPM), AI, RPA, regulatory compliance and secure data operations, Provana’s platform offers a comprehensive suite of modules for enhanced operational control and efficiency. The company’s global workforce is dedicated to serving a diverse array of clients, ranging from Fortune 100 corporations to small and medium enterprises. For more information, please visit www.provana.com.

About Bridgeforce

For 24 years, Bridgeforce has helped lenders improve accuracy and provide evidence-based compliance to meet regulatory expectations. We have also helped organizations:

Bridge gaps between operations and technology.
Translate business vision into the outcomes supporting the vision.
Design new data-driven processes that support achieving outcomes.
Enhance and transform operational needs from end-to-end.
Embed control and compliance.
Successfully complete projects within expected timeframes and agreed budgets.

With a 95% client re-engagement rate, Bridgeforce has the knowledge and experience to develop and implement best-fit solutions that are both achievable and sustainable.

For more information, contact us.