Brittany is a senior operations and loss mitigation leader who helps financial institutions fix broken or struggling operations in consumer lending. She works in environments where performance, regulatory pressure, and execution all collide. Brittany helps teams stabilize day-to-day operations, rebuild core processes, and put clear governance in place so issues stay fixed.

Her expertise across consumer lending operations includes credit reporting, payments, servicing, collections, and vendor oversight.  Executive teams value her disciplined execution, steady leadership during operational turnarounds, and ability to turn complex problems into results.

Brittany’s recent work has focused on stabilizing and rebuilding regulatory‑sensitive service operations within consumer lending portfolios. She has led credit reporting remediation under FCRA and UDAAP exposure, rebuilding Metro 2^® programs and eliminating multi‑month backlogs within weeks while significantly reducing reporting iterations. Also, she built enterprise‑wide cash reconciliation from the ground up across multiple payment rails, drove AI‑enabled quality control and complaints governance, and reinforced executive‑level reporting and cadence.

In high-pressure environments, Brittany has led collections transformations that improved recovery performance, increased right‑party contact rates, and reduced early‑stage delinquencies.

Brittany lives in Maryland, and when she’s not transforming operations, she enjoys spending time with her family and staying active outdoors.

• Operations Transformation & Turnarounds
• Loss Mitigation & Collections (Including Deceased & Probate)
• Credit Bureau Reporting & Disputes
• Servicing, Back-Office Operations & Payment Processing
• Third‑Party Oversight & Risk Management