Strategy & Change Enablement Consulting

Driving Strategic Change with Confidence

Successful transformation demands alignment, execution, and adoption. Bridgeforce combines strategic planning with proven change enablement practices to help consumer lending leaders drive clarity, engage teams, and deliver measurable impact. Whether reshaping operations, launching innovation, or exploring AI enablement, we guide organizations from vision to value.

With 25 years advising more than 200 U.S. and U.K. clients through every economic cycle, we bring unmatched expertise in turning complex challenges into opportunities for growth.

Managing Partner, Adam Thornber shares the Bridgeforce way of succeeding in change enablement in the video, Succeed in the Current State of Change Management.

Real Results in Strategy & Change Enablement

$30B in new lending created by launching an intermediary mortgage channel for a top 10 global bank in the U.K.
97% consolidation achieved in a top 10 bank’s auto lending program, streamlining operations and mitigating 60+ high-risk processes.
$600M annual benefit projected by developing a strategic plan that redirected mortgage servicing and boosted retention for a top 10 U.S. lender.
Implemented a targeted fraud defense and change program for a top 20 FI, establishing a culture of fraud awareness that delivered targeted loss rates and broad team adoption.
$10B in M&A deals successfully completed for private equity and investment clients, with seamless execution and integration support.

How We Help: From Vision to Adoption

Future-Ready Operating Model for AI & Innovation

Accelerate modernization by embedding AI and emerging technologies responsibly. We help strengthen risk management, build transparency, streamline operations and accelerate business growth with confidence. More info…

Complex Change Program Management

Deliver high-impact initiatives with end-to-end change management program oversight. Our disciplined program governance and execution approach ensures large-scale system replacements and other strategic transformations are delivered on time, within budget, and have measurable, lasting results.

Business Transformation & Portfolio Integration

Align leadership priorities with market and regulatory demands through our strategic roadmaps. We orchestrate full system migrations and complex portfolio integrations, enabling seamless transitions, strengthened competitive advantage and confident adaptation to evolving business landscapes.

Operating Model Design & Execution

Assessments that pinpoint risk and inefficiency coupled with our executed designs result in a cohesive and sustainable future state operating model. Clients streamline operations with a model that embeds resilience, efficiency and measurable performance gains.

Strategic Cost & Capital Optimization

Our proprietary risk-based pricing models used with top 20 banks and global firms have optimized cost structures without compromising future capability. Clients received programs that balance efficiency and long-term capability—eliminating waste while protecting investments that drive growth, compliance, and customer value.

Customer Journey Re-Engineering

Transform customer experiences by dissecting and improving operational journeys. Our experts have mapped hundreds of processes within multiple operations. They will pull your customer journey into component parts to identify and solve for inefficiency, improve customer experience, increase customer adoption and strengthen controls.

Lending and Originations Growth Strategy

Safely grow market share through sharper targeting, improved underwriting and data driven CRM strategies. Our originations expertise ensures clients capture more value from new and existing customer segments, while retaining hard-won relationships in a highly competitive marketplace.

M&A Portfolio & Business Model Assessment

Trusted by three of the top five global investment firms, we empower investment decisions with insights into loan portfolios and operating models. In-depth assessments will identify risks, reveal opportunities and provide practical recommendations giving clients the intelligence to pursue strategic investments confidently.

INSIGHTS

Identity Fraud Detection and Prevention in Your Credit Reporting Disputes Process

Identity theft strikes every 22 seconds—strengthen your credit reporting disputes process with identity fraud detection techniques to protect consumers. Identity theft is a growing issue facing consumers in the United...

Transforming Recovery Rates with Debt Collection AI Innovation

In this blog, we explore the role of AI in debt collection, how to effectively integrate debt collection AI tools in your operations, regulatory considerations, and what to measure to...

AI & Change Management: Turn Potential into Performance in Financial Services

Effective AI change management aligns people, processes, and technology to maximize AI's potential while minimizing risks. Key strategies include fostering a collaborative culture and clear communication.