How to Evolve your Bank’s Performance Management with Productive Employee Training
Having trouble evolving your bank employee training program to meet business needs? It’s the digital age, and yet the banking industry still relies heavily on theory-driven classroom education with limited practical application. Bank employees only learn what success looks like without experiencing live customer interactions. Does this sound like your training and performance management program? You are not alone.
Deliver Results with Balanced Bank Employee Training
A productive training program balances teaching concepts with the ability to practice desired behaviors in a real customer environment. If you want training that delivers results, identify behaviors that drive meaningful customer interaction and show employees what those behaviors look like when executed successfully.
“Identify behaviors that drive meaningful customer interaction and show employees what those behaviors look like.”
5 Elements to Successfully Balance Traditional Training with Interactive Learning
- Identify training objectives that can be measured when successfully executed, incorporating knowledge checks to gauge understanding.
- Create a balanced curriculum that integrates behaviors into a mix of theory and practical application with a combination of online courses and instructor-led training. Hands on experience results in a 75% retention rate.
- Provide multiple learning paths with passive and participatory teaching methods. The learner will hear, see, and practice concepts and customer scenarios, thus building interactive decisioning and critical thinking skills.
- Integrate interactive tools, including on-line support and reference guides, that shows information in real time, giving employees and consumers a better experience.
- Build an ‘On the Job Training Program’ that provides interactive coaching with real customer scenarios, prior to releasing employees from training. Before any hands-on practice, use small review modules to develop the correct behavior and sharpen skills. Develop a continuing education program that offers just-in-time learning in ‘micro burst sessions’ to improve skills quickly.
“Give employees the ability to practice and demonstrate successful behaviors while providing paths for self-service.”
Build a Productive Training Program with Bridgeforce
It helps to have trusted advisors with expertise to build the path forward. Consequently, financial industry leaders have called on Bridgeforce to create and facilitate training programs. We’ve built cross-product modules for both interactive and traditional training programs, designed strategies for classroom and on-the-job training, created train-the-trainer programs, and trained staff. We are laser focused on delivering success for your business in a quick and resourceful way.
Contact us for an assessment of your training programs.
Five Elements to Training Success
Structure your training program using this mix of elements for optimal retention of product and process information.
- Identify measurable training objectives
- Create a curriculum with theory and practical application
- Provide multiple learning paths
- Integrate interactive tools in real-time
- Build an on-the-job training program