Mike has been a project manager for many large-scale client engagements with multiple workstreams. He drives a balance of collaboration and accountability for on-time delivery of key milestones to benefit the client and the respective project objectives. Known for quickly adapting to any client setting and project scope, he seamlessly blends with his client colleagues.

Mike’s recent projects include helping clients identify the root cause of furnishing discrepancies to improve consumer reporting accuracy; completing collection assessments to evaluate a client’s operations against industry best practices; and most recently helping support a new collection platform migration for both pre- and post-charge off accounts. 

Prior to Bridgeforce, Mike worked at Bank of America for 20 years where he started as an entry level collection representative; and progressed his career to be in multiple senior management roles covering retail banking, card collections, lending and servicing.

Mike currently resides in Richmond, Virginia. When he’s not supporting his clients, Mike is supporting his children as they navigate life during and after college, and still enjoys playing a weekly soccer game.

Specialty Areas:

• Large-scale Program Management
• Servicing and Default Management
• Consumer Reporting Compliance (Credit Bureaus)
• Process Efficiency