Advanced Collections Performance Management
Data-Driven Coaching and Training to Continuously Sharpen Agent Skills
Advanced Collections Performance Management is a training and coaching solution that combines decades of collections expertise with powerful speech analytics.
Agent training and coaching is timeless in the pursuit of better recovery rates. But performance evaluations are often subjective, constrained by finite time and resources.
Harness the power of speech data to enhance agent coaching, optimize performance, and elevate customer experience.
Performance Expertise Meets Transformational Technology
Continuous Improvement in Collection Effectiveness
With the Advanced Collections Performance Management solution, you can:
- Improve customer satisfaction
- Boost bottom line revenue
- Ensure regulatory compliance accuracy automatically
- Drive down operational costs lost to ineffective training
- Consistently scale up agent performance
Managed Services for Your Success
About Us
Agent Training by Bridgeforce: Our proven collections training has empowered clients to boost dollars collected and improve customer satisfaction scores while enhancing agent performance. For 25 years, Bridgeforce has been at the cutting edge of collections, helping organizations improve recovery rates and make meaningful connections with customers.
Speech Analytics by Provana: Providing innovative technology platforms for over a decade, Provana has deep insight into which calls to focus on, helping companies reduce the need for internal monitoring.
Together, Bridgeforce and Provana drives improved agent performance and bottom-line results.
