Debt Collection Training & Monitoring Powered by Bridgeforce and Provana
Redefining Success in Debt Collection Services with Expert-Led, Technology-Driven Solutions
This partnership is a significant milestone in our mission to support our clients with the expertise and tools needed in today’s digital first climate. With Provana’s technological prowess and our compliance and operational know-how, we are well-positioned to help businesses navigate the complexities of compliance while improving performance.
-John Sanders, Bridgeforce CEO
The Bridgeforce and Provana partnership merges decades of regulatory compliance expertise with advanced knowledge process management technology. Together, we deliver powerful solutions that enhance efficiency, ensure compliance, and provide clear, actionable results for financial institutions
Elevate Your Collections Strategy with Bridgeforce and Provana
As a leader in default and collections, you understand the importance of balancing effective collections with exceptional customer service. Our “Collections Agent Training and Assessment” solution, powered by the Bridgeforce collections call model framework and Provana’s advanced Speech Analytics, is designed to help you achieve just that.
Why Choose Our Solution?
Debt Collection Training for Agents
- Customized Training: Tailored to integrate seamlessly with existing processes.
- Data-Driven Coaching: Leverage data to drive effective coaching and training.
- Empowered Improvement: Equip agents with tools and support for ongoing performance enhancement.
- Sustainable Results: Achieve long-term improvements without relying on continuous external assistance.
Bridgeforce Call Model
- Seamless Integration: Our call model adapts effortlessly to your existing processes with minimal disruption.
- Immediate Impact: Experience an instant boost in call quality, leading to better customer interactions and loyalty.
Provana’s Integrated Speech Analytics
- Efficient Performance Analysis: Quickly assess how well agents apply their debt collection training in real conversations.
- Objective Evaluations: Eliminate subjectivity from call assessments, ensuring fair and accurate feedback.
- Detailed and Rapid Insights: Quickly gain comprehensive insights into agent performance with variables mapped to a proven call model, enabling timely interventions.
Thanks to Provana, the collections industry finally has a speech analytics platform that is efficient, accurate, and enables collections organizations to assess the art and science of a collections call. Combined with our call model and analysis, clients will be able to do more, better, and with fewer resources; a goal our clients all strive for in today’s challenging environment.
– Andrew Domino, COO of Bridgeforce
Together, we create innovative solutions that compliantly integrate risk management, business strategy and technology.
“We are laser-focused on operational excellence and delivering high-performing, ROI-driven results for our clients,” said Sandeep Bhargava, co-founder and CEO of Provana. “Our alliance with Bridgeforce merges top-tier technology and human expertise, delivering unmatched value for our clients.”
Achieve Excellence in Collections
With our “Collections Agent Training and Assessment” solution, you can transform your collections strategy, enhance agent performance, and deliver an exceptional customer experience. Partner with Bridgeforce and Provana to elevate your collections operations and achieve unparalleled results.
Ready to take your collections to the next level? Contact us today to learn more.