The collections arm of a residential leasing agency needed to quickly increase collection rates and adapt to the challenges of an economic downturn. The client needed to reduce losses and increase revenue by increasing payment arrangements being made and kept. Additionally, they had to remain sensitive to the challenges faced by their residents in the midst of a pandemic.
The client needed to quickly roll out collections enhancements to mitigate loss and increase revenue.
Bridgeforce’s enhancements were delivered in a short timeframe and were highly executable within a matter of weeks — with an expected 40-50% increase in collection rates.
The team’s well-thought-out approach, even with time constraints, minimized client effort and downtime while equipping them with the ability to scale the effort up internally.
The client, an organization who rarely engaged consultant support, hired Bridgeforce based on its reputation for being an experienced consultancy known for delivering real results in a short timeline.
Bridgeforce’s challenge was to: