Bridgeforce experts presented insights at Consumer Bankers Association’s premier conference, CBA LIVE. For the 9th consecutive year, our team provided conference attendees with leading insight into consumer banking.
The team presented in sessions on credit reporting and disputes, hiring in a post-pandemic world, and best practices for process and change management. Our sessions emphasized strategic best practices for innovation that can bridge customer experience with business goals and regulatory mandates.
Scrutiny on credit bureau furnishing, disputes handling, and complaints has greatly increased again. Fines are back and members of Congress—and the new CFPB leadership in particular—have made big statements about credit bureau issues. The good news is that the tools and techniques to get ahead of the renewed scrutiny are already here and this workshop will help you understand them.
This cross-section of industry panelists gave unique perspectives of the challenges relating to accurate consumer credit bureau reporting and what’s needed to see a reduction in the overall number of disputes and complaints attendees’ business receives.
Insights Session – Led by Heather Wojcik of Santander and Tricia Wyatt
Our ever-changing world requires a modified approach to talent acquisition. So, an organization’s ability to hire people who can handle challenges faced by today’s consumer is more important than ever.
Identifying, appealing to and retaining candidates with competencies you seek is critical to meeting business objectives. In this session, Tricia covered the steps to finding your ideal candidate and what you can do to prevent losing top talent.
How healthy is your current change management program? Are you struggling to obtain organizational buy-in? What about missing key indicators that signal impending challenges? Are you experiencing a process fraught with issues that regularly place deadlines in jeopardy? A well-run change management program is essential to successfully introducing and implementing new and improved processes for optimal business performance.
Designed to address common pitfalls, as well as unique situations we’ve encountered in our experience, this session provided strategies to position attendees for success.