Bridgeforce to Take a Deep Dive into Collections and Loss Mitigation in CBA LIVE’s Default Track

March 27 – March 29, 2023  |  Las Vegas, Nevada

Bridgeforce industry experts will soon share their knowledge at CBA LIVE 2023 for the 9th consecutive year of providing conference attendees with leading insight into consumer banking. This year the team will cover fair servicing in default and the legal landscape for default servicing.

With an emphasis on strategic best practices for innovation that can bridge customer experience with business goals and regulatory mandates, Bridgeforce will bring a rich experience to conference attendees.

Bridgeforce Leaders will Join Two Panels at CBA LIVE 2023


Fair Servicing for Default

Panel – led by Andrew Domino, featuring Eileen Bitterman (Weltman, Weinberg & Reis Co.) and John Rossman (Moss & Barnet)

As financial institutions respond to today’s uncertain social and economic conditions, regulators have signaled their intent to scrutinize fair servicing compliance going forward. Accordingly, it is crucial to refresh fair servicing policies and to create a fair servicing program, with attendant procedures and appropriate oversight and governance. Compliance with fair lending laws requires a different mindset — one that originators have long dealt with, but one that may be new to default servicing operations.

In this session, you will learn:

  • Current trends in regulatory expectations related to fair servicing;
  • Best practices in developing a successful fair servicing program for your organization; and
  • Common issues that may arise when refreshing fair servicing policies.

Tuesday, March 28 | 10:30am | Room: Davinci 3-4


Default Servicing & Collections Legal Environment

Panel – Stefanie Jackman (Troutman Pepper), Michelle Macartney (Bridgeforce) and Abigail Pressler, (Ballard Spahr)

The legal landscape for creditors is rapidly evolving due to new collections laws, regulations and litigation at the federal, state and local levels (Regulation F, new D.C. collections law, CA focus on calling frequency). What can creditors do to mitigate compliance and litigation risk, both internally and for vendor partners? The scope of this session is the collections legal environment for all consumer loan products (mortgage, auto, student loan, credit cards, personal installment loans).

In this session, you will learn:

  • Recent collections laws, regulations, areas of regulatory focus and litigation trends;
  • What creditors can do to minimize collections compliance and litigation risks, both internally and for vendor partners; and
  • How creditors can utilize electronic communication channels (email, SMS / text, online, chat) for collections.

Tuesday, March 28 | 11:40am | Room: Davinci 3-4


Visit Us at the Connect Lounge

Wondering if your disputes analysts are using the right tools? Looking at the option of debt sales? Considering shoring up your compliance management system? Our team will be available to chat with you about any of your burning questions during CBA LIVE. Find our Connect Lounge right outside the Bellagio ballroom where the general sessions will be held.


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