Insights and Publications

Reinventing the Credit Bureau Disputes Customer Experience

May 13, 2015

In an effort to achieve credit bureau dispute handling excellence, now is an ideal time to take advantage of the customer interaction opportunity, and use it to improve the customer’s experience during the dispute handling process. Address these enhancement opportunities in conjunction with improvements to credit reporting processes to provide an additional point of differentiation during a time of potential customer concern or confusion.

Download the full Bridgeforce white paperReinventing the Credit Bureau Disputes Customer Experience to learn more about how to transition to a customer-facing credit bureau disputes management approach.