CREDIT REPORTING AND DISPUTES MANAGEMENT

Increase accuracy and reduce costs across your credit reporting and disputes functions.

Our Credit Risk Reporting and Credit Disputes Management practice combines a powerful diagnostic platform, the Bridgeforce Data Quality Scanner (DQS) solution, with industry-leading consulting expertise to help clients minimize the risk and cost impact associated with credit reporting errors and consumer disputes and complaints.

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    As the number of credit reporting disputes continues to rise, ensuring that your reporting data is accurate is more critical than ever. Bridgeforce offers a full suite of services—including our own proprietary software—to help you report in a compliant fashion. Not only does DQS ensure more accurate Metro 2® files, but it also helps to improve operational efficiency and reduce costs.

    The Metro 2® Format and the Credit Reporting Resource Guide® (CRRG®) are owned by the Consumer Data Industry Association® (CDIA®), www.cdiaonline.org.

    Bridgeforce Data Quality Solutions, LLC is an independent entity that is not affiliated with CDIA® and CDIA® is not responsible for the content of the information contained herein.

    Our Services
    Data Quality Scanner
    Our Data Quality Scanner® Solution DQS is the industry-leading solution that helps achieve enterprise-wide accuracy and compliance with Metro 2® data.
    Metro 2® and NSCRA Furnishing Consulting
    Our consultants can assess your current practices for handling Metro 2 and NSCRA furnishing files against industry best practices to unlock operational efficiencies.
    Disputes Management
    Thorough end-to-end assessments of credit reporting disputes management for cost reductions, to satisfy regulatory expectations and to decrease complaints.
    FCRA Consumer Reports Usage Consulting
    We can help review how firms use consumer reports across their business for policy improvements and procedures.
    Our Impact
    Improving Credit Reporting Accuracy
    The client, a depository institution offering a traditional suite of banking products, began to identify a concerning volume of inbound complaints related to the accuracy of their credit reporting. The client engaged Bridgeforce to conduct an end-to-end assessment of their consumer reporting practices. This assessment included the use of the Bridgeforce Data Quality Scanner®, a... View Article
    Our Impact
    Metro 2® Conversion Documentation
    Bridgeforce conducted a baseline credit reporting process review for each SOR and developed “audit ready” conversion documents for each system.
    Meet Our Credit Reporting and Disputes Management Experts
    Michelle Macartney
    Managing Partner, U.S. Practice
    John Sanders
    Managing Partner and CEO, Bridgeforce Consulting
    Mike Eisel
    Client Relationship Manager
    Your work was game changing—we gained insight into our data and processes that we never would have had.
    Credit reporting operations, Top 5 Bank
    Our Solutions Benefit
    Compliance and Regulatory
    Ensuring your credit reporting and disputes practices adhere to regulatory and industry expectations
    Servicing for Disputes
    End-to-end user-flow analysis to outline better customer experiences.
    Product Strategies and Execution
    Operational readiness and testing of new products and offerings.

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    Recently, Bridgeforce Managing Partner Michelle Macartney led our team to support a client’s implementation of a new operational risk management infrastructure. As a result, the client passed its first audit for the new processes. Michelle is an expert in consumer reporting compliance, large-scale program management, issues remediation, and originations with over 35 years of industry experience. Before joining Bridgeforce, she started her career at the former Ameritrust in Cleveland and worked as the VP of professional services at FICO and HNC Software. Michelle then started her own consulting firm focused on project management and risk management solutions development for the financial services industry. When she’s not working with clients, Michelle enjoys international travel with her husband and attending football and baseball games. She holds a special place in her heart for her hometown Cleveland Browns! Michelle is very active with her sorority, Zeta Tau Alpha and their philanthropy of breast cancer awareness and education. Bridgeforce runs on top performers in the industry like Michelle to achieve the results that matter to you. Explore how Michelle and our leaders like her can help you assess, design and implement regulator-ready compliance management systems. #Compliance #Banking