R. Andrew MacDowell Director

Andrew’s breadth of knowledge across operations and technology combined with his roll-up-the-sleeves spirit brings a positive—and successful—atmosphere to all his projects. The Bridgeforce team regularly leans on Andrew’s expertise driven common-sense approach to problem solving to explore solutions for the toughest client challenges.

Andrew has nearly three decades of executive experience with Fortune 100 financial institutions such as MBNA Corporation and Bank of America. He found success in multiple roles: Business Development, Loyalty Marketing, Technology Project Management, Contact Centers, Bank Operations, Payments, and Fraud.

Most notably, Andrew was a key founding stakeholder of MBNA Canada during its peak growth phase in the Canadian marketplace, which led to it becoming the largest MasterCard issuing bank in Canada.

Andrew’s broad financial services experience also led him to the role of SVP and Head of Card Operations for Continental Bank of Canada, where he managed all fulfillment, fraud, chargeback, back office and call center functions at the bank. Andrew has also led multi-site management of contact centers across the United States and Canada. He also ran a successful lending and leasing practice working with lenders/fintechs across North America as Managing Director/CEO of DecisivEdge Canada.  Most recently, Andrew served as President of Axxiome Americas where he offered digital technology solutions to banks across the globe.

Andrew has regularly received accolades for his abilities in the financial industry, including the Bank of America Award of Excellence, the Minacs Partnership of the Year Award (while at Minacs Worldwide), and the CIBC Award of Excellence.

Andrew and his family live in Canada in the beautiful 1000 Islands. In his spare time, he focuses on staying fit, fulfilling his passion in community service and is a lover of movies and music.


Specialty Areas:

  • Enterprise Technology Transformation
  • Business Optimization
  • Payments
  • Banking Operations
  • Business Process Re-engineering
  • Customer Experience