Melissa expertly engages clients to create a strategy and vision that grows revenue, while controlling expense. She is a proven leader at developing and overseeing product roadmaps, driving execution of a plan and ultimately bringing products to market. Melissa’s upbeat leadership style, coupled with both her creative and analytical backgrounds builds engagement and excitement for teams, while driving toward long-term goals.
With over 20 years’ experience in financial services, Melissa held operational leadership, strategic planning and execution, as well as P&L responsibility roles at a number of industry leading organizations, including Global Payments Inc./Heartland Payment Systems.
Using her background in payments and technology, Melissa has led the development from inception to launch of multiple payment products, including closed loop cards, online stored value payments, mobile app payments and accompanying bonus/promotional offerings.
Melissa most recently led the PMO on a card operations engagement, while providing support for the credit card payments workstream. Other recent engagements include building a business case and implementation plan for a payment facilitation platform for a fintech with SaaS offerings. She also evaluated and developed a long-term strategy for payment offerings for an unattended payments platform.
Melissa got her start as a project manager in a software development company and filled many roles over her career. She lives in East Tennessee with her family, and when not consulting, you can find her painting at her easel or jet skiing on the lake.