Melissa is experienced at engaging customers to create a strategy and vision to grow revenue, while controlling expense. She is a proven leader at developing and overseeing product roadmaps, driving execution of the plan and ultimately bringing products to market. Melissa possesses a positive leadership style that uses both a creative and analytical background to engage and excite while building on long-term goals.

With over 20 years’ experience in the payments sector, Melissa held operational leadership, strategic planning and execution, as well as P&L responsibility roles at a number of industry leading organizations, including Global Payments Inc./Heartland Payment Systems.

Melissa’s recent projects include business case evaluation and development to implement a payment facilitation platform model for a fintech with SaaS offerings.  Melissa got her start as a project manager in a software development company and filled many roles over her career.

Melissa lives in East Tennessee with her husband and two teenagers.

Specialty Areas:

• Strategy Development
• Technology-driven Change
• Roadmap Planning & Execution
• Compliance and Regulatory Exam Readiness
• Organizational Design Experience
• Payment Processing