Andrew Hopkins Senior Program Manager

Andrew is a go-to resource for clients looking to analyze, improve or modify their collections and default management operations. He is also a subject matter expert for all things related to the Servicemembers Civil Relief Act (SCRA). Known for helping clients identify sustainable solutions that are “best-fit”, Andrew also optimizes their strategies and performance.

Andrew’s latest projects include end-to-end support of a collections system of record replacement. Fully absorbed into the client’s team, Andrew led system selection, implementation and everything in-between. Andrew recently facilitated a comprehensive credit bureau disputes assessment that also included a lookback review. Before joining Bridgeforce, Andrew started his career at Citizens Bank and worked his way up through various operations management roles over the course of more than 10 years. These roles were held in all stages of collections, repossession operations and loss mitigation.

Andrew lives in the greater Nashville, Tennessee area with his wife, daughter and three dogs. He enjoys spending time outdoors and is an avid Boston Red Sox and New England Patriots fan.

“Andrew’s value of workmanship, knowledge and ability to work so well in an integrated fashion within our team has high impact on our business success.”— Client

Specialty Areas:

  • Collections & Default Management Operations
  • Servicemember Civil Relief Act (SCRA) Compliance
  • Technology Selection & Implementation
  • Procedure & Process Map Documentation
  • Compliance & Controls