Andrew Hopkins Senior Program Manager

As Senior Program Manager, Andrew has established himself as a go-to subject matter expert for clients looking to analyze, improve or modify their collections and default management operations. He is also a subject matter expert for all things related to the Servicemembers Civil Relief Act (SCRA). Andrew is committed to helping clients identify sustainable solutions that are “best-fit”, while also optimizing their strategies and performance.

Andrew’s recent projects include end-to-end support of a collections system of record replacement. This support ranged from system selection, through to implementation. Before joining Bridgeforce, Andrew started his career at Citizens Bank as a collections agent, then worked his way up through various operations management roles over the course of 10+ years. These roles included: all stages of collections, repossession operations and loss mitigation.

Andrew lives in the greater Nashville, Tennessee area with his wife and daughter. He enjoys spending time outdoors and is an avid Boston Red Sox and New England Patriots fan.

Specialty Areas:

  • Collections & Default Management Operations
  • Servicemember Civil Relief Act (SCRA) Compliance
  • Technology Selection & Implementation
  • Procedure & Process Map Documentation
  • Compliance & Controls